K S.
Poor quality, scam, do not buy
Quality is very poor, items do not look like the images online. They look like they are made in a sweatshop in China not 'handmade in Santa Fe'. Customer service is terrible - they clearly advertise a 30 day money back guarantee and state that customers can shop 'risk free' but when I asked to return my items and receive a refund they initially said this wasnt possible after several emails trying to convince me to keep the items in exchange for a partial regund. When they finally admitted that they should honour their money back guarantee they would not provide me with a return address. All the correspondence seems to be AI-generated and even after agreeing to a full refundand return they again offered a partial refund. Very disappointing on all counts. Clearly a scam.
Response from Susan JewelryApr 3, 2026
Hi K, We’re truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused. This is not the level of service or quality we aim to provide, and we take your concerns very seriously especially regarding the refund process and communication. We would like the opportunity to make this right for you. We have reached out via email to assist further and ensure your case is handled properly. If you have not seen our message, please kindly check your inbox and spam folder. If you’re still experiencing any issues, we kindly ask that you contact us again and mention this review so we can prioritize your case and resolve it as quickly as possible. We appreciate your feedback and hope to restore your trust in us.