SurveySparrowReviews of surveysparrow.com

Good i really like the ui

Great experience of my life with this journey and greatest gift for me thank you

Hard to use. I gave up after a short time. They would not refund even a portion of my annual payrment. Then they tried to charge me the next year when my "subscription" renewed with no warning. They kind of suck.

I’ve rarely come across a platform this weak. Surveysparer is absurdly overpriced: €50 for 500 additional responses, and that on a system that constantly bugs out, freezes, and barely runs reliably. On top of that, you can’t even choose a monthly subscription – only quarterly plans, which is completely inflexible and unfriendly toward customers. For this price, I would at least expect a stable platform. Instead, I got the opposite. The support is another story: extremely slow, takes ages to reply, and even then provides no real solutions. The staff seems overwhelmed and unable to fix even basic issues. Bottom line: poor performance, overpriced, bad service. I strongly advise everyone to stay away from Surveysparer. There are plenty of alternatives that cost less and work far better. 0 out of 5 stars. Never again.

We've used SurveySparrow for a couple of years, so can honestly compare how the product is today (23 Oct 2025) with what we have experienced previously... And it's night and day! Previously, the software worked really well, was reliable, and fast. No major issues from day to day or survey to survey - the data pulled through to Google Sheets almost in real time. Now, the software and the continued additions to its capabilities have turned SurveySparrow into a bug-ridden, unreliable piece of crap that regularly causes service interruptions in our business. Data now takes an age to sync with Google Sheets and often requires us to go and manually push through (and no notifications of when something is not pulling through properly). Logic/piping within surveys is now a pain in the arse to use - clearly no-one did any UX research before implementing changes as its made the tool worse and harder to use than ever before. And bugs that are never sorted, i.e. a "None of the above" option in a survey appears as the first response classification rather than being anchored at the bottom. And don't rely on their Customer Support responding to you in Live Chat (a misnomer if ever there was one!) - they regularly take hours/ days to resolve issues that they are clearly unaware of! I could go on, but I'll save you the pain... stay clear! I'm on the lookout for a new, better, more reliable alternative. Can I have my money back SurveySparrow as you have failed to deliver on your promises?

it's a piece of shit. it's slow, I'm trying to cancel my subscription for 30 minutes, and it didn't work out because of that.

Your pricing structure is VERY misleading. You say it's $19 per month - but fail to mention that's only if you pay ONE YEAR in advance. The only other options is QUARTERLY at almost $40/mo. When I tried to chat with one of their reps about other options - I was ignored and then cut off. It really sucks that I've spent over a week now building my surveys to now have to switch. First of all you don't have a true monthly billing option. Secondly, I am not paying $40 a month quarterly just to get only 10-15 surveys max per month. These surveys are onboarding questions for pre and new customers. I only work with maybe 4 1:1 clients per month and 1-2 business clients per 6 months. I don't need on demand regular monthly surveys. Really sucks.

Bad experience. I find the website really malfunctioning in many ways. Let alone the translations to different languages than English, like Spanish (terrible!!). This is a proof for me that the website is not professional as it should. Probably the worst is the Customer Service. So slow and vague in responses... Basically, you´re required to provide a video recording in support of all your queries. For instance, once the survey is sent out, the recipient is requested to log in SurveySparrow to be able to access the survey! I find this awkward. They took days to provide an answer, basically saying I had to start all over again with creation of survey. Never again.