Amber D.
Quick shipping and item as expected
Quick shipping and loved what I got

Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Surprise Castle (surprisecastle.com) has 129 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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129 approved reviews, newest moderated first
Amber D.
Quick shipping and loved what I got
Thomas H.
The shipping labels was created on the 16th. It's now the 20th and there's been no updates on the tracking. I can only assume that it still hasn't actually shipped yet.
Response from Surprise CastleOct 21, 2025
Hi Thomas, Thank you for your review. We can confirm that your order was placed on October 15th and handed over to USPS on October 16th, within 24 hours. Once a package is in USPS’s possession, we don’t have control over their internal scanning or tracking updates — and sometimes tracking updates are delayed while items move between distribution centers. Please note that USPS Standard Shipping typically takes 2–8 business days, as outlined in our shipping policy. Based on the tracking information, your package is currently moving as expected and is scheduled to arrive on October 24th. We always ship promptly and do our best to ensure smooth delivery, but if you ever experience delays or issues, please contact us directly at [email protected] — We’re always happy to help with tracking updates, replacements, or refunds if needed. Thank you,
Jan H.
Quick action
Lee B.
Great condition, fast shipping.
Anonymous
Perfect condition exactly what I order, amazing!
Delana G.
The customer service was great. I received my course books for school much sooner than expected. I really appreciated the service and respectfulness of Surprise Castle. I must say it's in the name. They will surprise you with exceptional service.
Lisa P.
Surprise Castle was great. I ordered 30 copies of one book to give out to friends. Surprise Castle had the best price, delivery and communications from the time of the order until receipt. I highly recommend them!
Nickolas T.
Everything I ordered came in good condition, and matched the description. Shipping was also very fast and accurate, would buy from here again :).