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Surprise Castle Reviews | Read Customer Reviews of surprisecastle.com

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Video & Sound
Surprise Castle

Surprise CastleReviews of surprisecastle.com

4.7129 reviews
Video & Sound

Surprise Castle4.7

Reviews129 About Contact

Overall score

4.7 out of 5

Excellent

Average of 129 reviews

Distribution

5★88%
4★4%
3★3%
2★0%
1★5%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

surprisecastle.com

About Surprise Castle

Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.

Surprise Castle (surprisecastle.com) has 129 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: surprisecastle.com
Website: surprisecastle.com
Category: Video & Sound
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 6% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Surprise Castle reviews

129 approved reviews, newest moderated first

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Demitri
Jun 3, 2025
on time and in good condition
Book arrived on time and in good condition.
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Tracey S.
May 30, 2025
Awesome customer service
After having delivery issues with an order surprise castle replaced my item. Thanks for such awesome service. Highly recommended.
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cool G.
May 30, 2025
Great service and customer care
This place is great! I made a mistake with the book I ordered, and they quickly responded, issued a refund, let me keep the book, AND helped me find the one I was actually looking for! That’s crazy! Great experience overall! 🤗
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AMANDA
May 29, 2025
Great Ordering Experience
I received my order quickly and my books were in perfect condition! Great ordering experience, I definitely recommend buying from Surprise Castle.
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Alexine S.
May 26, 2025
The book I ordered packaged very well…
The book I ordered packaged very well and sealed on. No damages in a book
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Diana C.
May 20, 2025
Fun & highly informative book quickly…
Fun & highly informative book quickly arrived in mail. It was in excellent condition & waterproof wrapped to prevent rain water damage.
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Jaden H.
May 14, 2025
5/5 stars
I've never had an issue with delay or any cracks on my CD case or CD 5/5 stars
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Fran
May 10, 2025
My order came booked neatly
My order came booked neatly. I didn't have too much of a wait to get them through the mail. The reads were easy, informative. Over all satified with my order.
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