Surprise CastleSurprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Surprise Castle (surprisecastle.com) has 129 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Video & Sound · Union, New Jersey
Excellent
Video & Sound · Bellmawr, New Jersey
Excellent
Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
Showing 4 reviews with 3 stars · Clear filters
Tyler H.
Package shipped over a week late. Once it arrived it was incomplete. The website listed an item as in stock when it was not - I was refunded instead. Overall received good customer service and items were priced well - but disappointed with the shipping and missing items.
DParro
What I like was the fast shipping and prompt reply, the item was properly packages and I recieved it in great condition. However, what I recieved was not what I purchased . The book I purchased had the original Indie cover in the advertisment and also in the invoice . I recieved a different cover other than advertised . While they were apologetic and attempted to fix the problem . I still felt I got the short end . I was offered to keep for a 50% refund or a full refund at my own expense . I know they are a small budiness but I feel they should have sent me a shipping label for a full return . Not wanting to spend more money I opted for the 50% refund which was quick as well.
Jared W.
Ordered 5 movies total. The 2 Blu-rays were the main things I wanted and I added on a few cheaper DVDs since I was already paying the shipping cost. The DVDs shipped and arrived with no mention of the 2 Blu-rays. I reached out to customer service and they told me the warehouse couldn’t find them and they’d refund me the cost for those. Why not tell me that BEFORE you ship part of my order? I would have rather get a refund on the entire order before you shipped part of it.
Response from Surprise CastleJun 13, 2025
Hi Jared, Thank you for your feedback. We sincerely apologize for the inconvenience and understand your frustration. Items being unavailable should have been communicated before any part of your order was shipped. This was a miss on our part, and we’re addressing this internally to prevent similar situations in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right in the future. – The Surprise Castle Team
Devon H.
I haven't yet received this product so I can't give an honest rating