Surprise Castle Reviews | Read Customer Reviews of surprisecastle.com

Surprise Castle Reviews | Read Customer Reviews of surprisecastle.com

Surprise Castle reviews

129 approved reviews, newest moderated first

Rich_rage
Jan 18, 2026
Got exactly what I ordered with no…
Got exactly what I ordered with no damages and arrived on said delivery time.
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Christi T.
Dec 4, 2025
I have yet to receive my order
I have yet to receive my order. It's going in a circle. From Louisville to Evansville. Back to Louisville and then back to Evansville. When it gets to Evansville it sits there for 2 days or longer. At this point I'm not very happy at all. This was purchased for my granddaughter for Christmas. At the rate it's going she'll get it when she has kids or grandkids of her own.
Response from Surprise CastleDec 4, 2025
Hi Christi, Thank you for reaching out, and I’m really sorry for the frustration with the tracking updates. Your order was shipped promptly. Unfortunately, we don’t have control over USPS’s internal routing decisions, and sometimes packages move between regional facilities in ways that appear unusual. The good news is that the tracking clearly shows it is scheduled for delivery today by 9 PM. Please know we’re closely monitoring this from our side as well. If, for any reason, you don’t receive your package by Monday, we will immediately arrange a free replacement so you’re not left without your grandkid’s gift before Christmas. We’re here to help until this is fully resolved, and we truly appreciate your patience. UPDATE: The package was delivered just a few hours later on December 5th at 11:50 AM. We’re glad it arrived safely.
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Malik S B.
Nov 17, 2025
Book arrived in good condition
Book arrived in good condition. Tracking was updated frequently.
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Connie T.
Nov 11, 2025
Everything was fine.
Everything was fine.
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John L.
Nov 7, 2025
Top-notch customer service
Fast delivery. Great price. Spot on tracking. Company communication. All earns a 5 star review.
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Candace M.
Nov 3, 2025
Easy transaction
Easy transaction, great prices and excellent customer service. Thank you
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Terry C.
Oct 28, 2025
A good experience!
A good experience! The book was delivered quickly and in good condition.
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DParro
Oct 27, 2025
What I like was the fast shipping and…
What I like was the fast shipping and prompt reply, the item was properly packages and I recieved it in great condition. However, what I recieved was not what I purchased . The book I purchased had the original Indie cover in the advertisment and also in the invoice . I recieved a different cover other than advertised . While they were apologetic and attempted to fix the problem . I still felt I got the short end . I was offered to keep for a 50% refund or a full refund at my own expense . I know they are a small budiness but I feel they should have sent me a shipping label for a full return . Not wanting to spend more money I opted for the 50% refund which was quick as well.
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