Sur La TableReviews of surlatable.com

My husband and I had to reschedule a cooking class due to illness - we worked with Christopher who was very attentative and worked to ensure we received a credit to use to reschedule our class. After we confirmed the credit I exchanged a few additional emails with Christopher - he was very quick to respond and resolved our issues and answered our questions. Great Service from Christopher :)!

I placed an online order for a chef’s knife as a Christmas gift. Two days after ordering, I tried to cancel the order by sending an email, but no response. I then called customer service (call went to the Philippines), and the call center person said that the order has not been shipped, but because it’s been processed, I could not cancel. This is unacceptable and a scam. I will never again do any business with this company, nor would I recommend this company.

My customer service man was wonderful! He helped with my order questions so kindly. Yasser was pleasant and patient with me. I am so happy when I have a professional person that will listen to my questions no matter what it is. Thank you for having great customer service.

Run from this lying company. On their website, they list items as in stock. Once I ordered items, one was in fact back ordered and the ones "in stock" would take 10-14 BUSINESS days. That's about 3 weeks in calendar days - for an item "in stock". Due to these time frames I called and wrote to cancel the order. The website said the items were in process not yet shipped. They would not cancel the order. This company used to be great and I ordered a lot from them. Now, they really stink.

I had purchased a cooking class and then had a conflict in my schedule due to having to go out of town. I called and spoke with Christopher who promptly took care of canceling my order for the class and issued a refund. The process was quick and easy once he was on the line.

I placed an order on 11/3/2022 using a gift card and credit card. On 12/2/2022 I contacted their customer service because I still had not yet received my order. The first person I spoke to apologized and offered to expedite the order. Later that day I received an email stating that bc my credit card wasn't "registered" in their system, the order had not been processed! What?! So I had to call them AGAIN and not only provide my credit card AGAIN, but also the gift certificate numbers AGAIN! I requested expedited shipping paid by them because this was their mistake and my order contains a gift I need ASAP. They would not do it. I will never, ever purchase anything from Sur La Table.

Thank you, Adrian, for making the cancellation process seamless!

I ordered a cast-iron skillet on Black Friday, and I learned later that the item was discontinued. Sur La Table's Christopher helped me find a comparable product in a different color and honored the holiday sales price. I'm extremely grateful to Christopher and the company for doing so. My wife is sure to enjoy this Christmas gift as she loves cooking with Le Creuset products. Many thanks!