Sur La TableReviews of surlatable.com

Chris was great! Very helpful.

Sur La Table 13qt Multifunctional Air Fryer Mode SLT-1807 I bought this on Nov 28 and was delivered on Dec 2, used it once a day over next 3 weeks. Until I left for holidays on Dec 21, and while I was away my landlord said the fire alarm in my apartment was going off. They could not figure out was was causing the alarm initially because the fryer had no lights on and no fan going so they did not think it was the fryer until they touched the top of the dryer and said it almost burned his hand it was so hot. They opened the fryer door and saw the heating element was bright red but no fan and not indication lights. So clearly a malfunction as it came on by itself during the middle of the night at 2am. This is a major concern because the landlord was only home for one night between holiday stops, so just so happens it happened the night they were home. Otherwise there would have been a major fire with no one home to try and put out. This is very very very serious. I took the fryer back to Costco and they refunded me my money and they took an incident report. Costco was very concerned and said they would contact the manufacturer. I also contacted the manufacturer the day after leaving Costco and I got a whole different experiment of sense of urgency and concern. There seemed to be no sense of urgency and concern from the manufacturer customer service rep. And they took down all my information did not say a manager would be calling me back did not ask for my phone number or email address. I had to ask them if they needed that information. Very very strange. I did not fee comfortable getting off the phone so I called back to state that I had no clue on what happens next because Costco gave me the fryer back saying that the manufacturer will want to have a look at the unit and do an investigation. But the manufacturer never said anything of the sort to me as far as what to expect for next steps. This is very very very alarming considering the unit malfunction would have caused a fire. I DO NOT RECOMMEND BUYING THIS FRYER BESIDE POOR WORKMANSHIP THERE WAS ALSO POOR CUSTOMER SERVICE.

My boyfriend and I had a class scheduled and that day I was not feeling well enough to attend the class. Luckily Christopher was extremely understanding and genuine when helping me out. We were able to get credit for our class so that we can reschedule once I’m feeling better. Very thankful for his help!

Placed an order with customer service on 12/9 just to be told on the 19th when I called to inquire about it my order was cancelled, placed again and was told it would be 2 day shipping. When I called 2 days later to check status was told the order was never changed to 2 day so now I wont be receiving my order by Christmas and was basically told there was nothing they can do about it. Horrible experience

With courtesy and efficiency, Christopher handled the change I wanted to make to a cooking class I had scheduled.

Chris from Sur La Table was WONDERFUL in handling my inquiry regarding "warped" lids on the Staub mini pumpkin cocottes I ordered. He was knowledgeable, quick, polite and left me overwhelmed with gratitude! I believe I have never had such a good experience with Customer Service ever! Sur La Table, Chris deserves a raise and a promotion!! Thank you Chris!

Extremely disappointed with this company, recommended from an employee, we usually order directly from Shun, the item I ordered was in stock, stated will ship in 3-5 business days, called after 5 to check status, this is where you will get frustrated, very clear this is farmed out overseas, first they will state that they are waiting on the manufacture, then they will tell you that your order is ready just waiting on the shipping carrier for the next business day, same canned answer, after 5, 8, an 12 business days, very frustrating. In the meantime I have had employees order directly from Shun & have already received their orders. I would recommend to order directly from the manufacturer if possible, even if the price is higher, they will be more genuinely concerned about their products & customer retention.

Christopher was excellent at customer relations. He was calm, empathetic and understanding. He went above and beyond to ensure I was completely satisfied with my order. Sur la table should reward this gentlemen with the customer service award for the year. He redeemed Sur la table in my eyes because of his assistance and resolution to my issue.