Mts
Needed a large pasta drying rack that…
Needed a large pasta drying rack that was sold out at my local store. Asked customer service when I should expect it because I needed it for a lunch I was hosting. The manufacturer hadn’t shipped it yet, which disappointed me. Then I received it in two days, in plenty of time for my lunch. Thank you to Jonathan Rodriguez in customer service for going above and beyond.
Response from Sur La TableJan 19, 2026
Hello Mts, Thank you so much for sharing your experience! We understand how important timing can be when you’re preparing to host, and we’re glad everything worked out in time for your lunch. We’re especially happy to hear that Jonathan Rodriguez was able to go above and beyond to assist you—he’ll definitely be recognized for his great work. Thank you again for choosing us, and we hope your event was a success!



