surest.comReviews of surest.com

I was intrigued by Surest because of the transparency pricing, but recenly I noticed I was getting charged more than what I had saw. I thought I was tripping at first, so I paid.. but when this happened a 2nd time, I knew it was the system changint he pricing on me. They first keep things cheap, and then change the prices slowly higher so you get charged more. It went from $5 copay for an office visit, then to $50, and then went down to $25 without me even doing anything? Its so bizzare.. I cant wait to get on another health plan! This put a terrible taste in my mouth.

Don't make the switch to Surest, I switched last year to try it out through my employer, had nothing but issues. Needing prior approval for things I didn't need it for in the past, all the research is on your side (which can be good, but you'll be in for more than what you expect). I'll be switching back to a traditional health insurance. Surest is a "United Health Care" company, it seems this is their bottom of the barrel attempt to save money.

I'd give them a zero if I could. Simple out-of-network claim turned into (at last count) at least 10 phone calls. Was told claim processing takes 30 days. After 30 days, was told 45 days. Then it jumped to 90 days! Even the representatives cannot reach "Tier 2" supervisors. Currently on hold and it has been 45 mins. for this call...so far.

Why am i paying for this insurance and then paying out of pocket for everything. I will be dropping Surest and going to ACA as soon as open enrollment is active with my company. WORST insurance I've ever seen.

I’m a sole proprietor metal health professional. They seem to keep “losing” my claim submissions. I am owed over $1000 right now, and I am about to bill and terminate my clients on this plan. I can not afford to provide free care, and it takes hours to reach anyone at provider services, and they are not helpful.

WORST company ever. DO NOT SIGN UP FOR THIS PLAN under any circumstances. Website isn't available, app isn't available. The phone number is only available during business hours.

WORST PLAN EVER. I work for a company that focus's on rural health care but us as employees have to travel quite a distance to get care we can afford. I have nothing good to say for this (Except my labs have all been free) I work at a doc's office and was getting care at hospital across the parking lot. An MRI here now is $950 but if I drive an hour away, I can get it for $250. Not convenient to have to take pto to go get health care. I was seeing a doctor in the office that I work at where I only paid a $25 copay, now with this crappy insurance, it is $100. The pain clinic I seen here for severe spinal stenosis was a $50 copay previously and now it would cost me $135!! I hope our company offers better insurance next year. Do your research

I'm with a provider's office & the overseas agents are horrible! They literally have 2 claims of mine, received 1/30/25 & still aren't processed correctly. Saying medical notes are needed BUT they don't request them. Telling us the claim will process in 3-5 business days...here I am 14 business days later waiting on payment!