surest.comReviews of surest.com

I lost money, lost my doctor and lost my mental health dealing with Surest. the company is a scam that has no intentions to provide medical care or reimburse you for claims. They made me loop into a logistical nightmare until i gave up on getting my money back from them. you cant email them, talk to claims dept, update mailing addrress, only communicate through postal service back and forth for a year if you have patience. Ultimately they will drive you crazy that you stop seeking reimbursement.

Worst insurance I’ve ever had and $80 a month. It’s as though it’s designed so you cannot use it because one has to jump through so many hoops to use the insurance. You are told one thing to find out it’s wrong. Try to get a precert on the weekend!!! Laughable. The number on the card disconnected me 4 times. Vaccines? No, you have to go to the doctor only , per them, but you check with local places like Kroger pharmacy and they say yes it’s covered. Worst insurance to use I’ve ever had. They make it so difficult to use that many people probably give up. Can’t wait to dump this garbage!

The surest plan is supposedly the best plan my employer CoreCivic offers. I soon learned that they are worthless. After being denied my Ozempic, they made me give them 2 years of medical care for my controlled Diabetes and they switched me to a drug just as expensive. My last office visit which is quarterly for my Diabetes they paid less than my copay to the Doctor. I paid $70.00 for my Copay. My last job I had Blue Cross/ Blue Shield and my copay was $15.00. I will tell everyone how worthless they are. Vincent Mahon

I have had extremely frustrating experiences with Surest. I've had a lot of issues receiving reimbursement through my HRA and mainly due to customer service not knowing where to direct me. I end up on calls where I am passed from one department to another and do not receive answers. This is very time consuming and to the point where I am avoiding using my insurance- which is not okay. Apart from this, I recently had an experience where I was sent to an alternate location for imaging without being told that the price different between locations would be $400. It was for the same service and same company, just down the street. Overall, I am not a fan and do not recommend this insurance until customer service and transparency about services can be improved.

The absolute worst customer experince I have ever had. 8 back and forths between them and my hospital. From the lack of follow up, to negligence or straight lying directly to me about basic details and critical information, I'm on the verge of legal action at this point.

You guys are THIEVES. I CHECK EVERYTHING ON the website first (whats covered)since your insurance is sooo pitiful and website lies. I have had NUMEROUS routine visits/procedures that say the copay is one thing then when I get the bill it's always exponentially higher. Then I call for help but your work from home people you hire have no skills, can't figure anything out or just lie to me again. One time they told me a procedure was covered, but it has a $1000 copay. WELL THAT MEANS ITS NOT COVERED! DONT you dare tell people something is covered to shut them up, only for them to receive a bill for $1000!!!!! This is complete garbage, You have NO decency or ethics. This isn't right!