surest.comReviews of surest.com

This is honestly ridiculous. Surest seriously needs to update and improve its app. I spent over two hours trying to schedule a basic PCP appointment, and I still was not able to schedule one. When I searched for a PCP in the Surest app, it provided me with a list of doctors, including their names and phone numbers. I called more than 10 doctors from the list. Half of them told me that they do not accept UnitedHealthcare/Surest insurance. Then why are they listed as available PCPs in the Surest app in the first place? Others told me they are completely booked until March of next year. Some offices said the only option they currently have is a nurse practitioner, with appointments available in December. So what exactly is the expectation here? Am I supposed to wait until December just to see a nurse practitioner for a basic primary care appointment? And if all the doctors are booked for months, does that mean I need to schedule a PCP appointment six months or a year in advance every time? If I have a health concern that needs to be addressed now, what am I supposed to do? The provider directory needs to be accurate and up to date. Doctors who don’t accept the insurance should not appear as available providers, and there should be a clear indication of actual appointment availability. Finding a PCP should not take two hours of calling random offices from an insurance app and still end with no appointment. Please fix the provider directory and make the app actually useful for finding in-network providers who are accepting new patients.

I had an upper GI series done in July 2025. I had used this facility several times per recommendation from my primary care providers. This time, I received a huge co-payment. I called Surest to find out why so high. What I found out was that I was supposed to go shopping for a facility in my area. I had never heard of such a thing. My advocate tried to show me, and she had difficulty, but finanny figured it out. I lodged a complaint that I had never been educated as to how to search for a facility, only how to determine if a doctor or facility is in or out of network. I appealed the charge several times, asking for a reduction in the co-payment. The process was tedious to the extreme. They would not let me talk directly to the review board. They did not think that they did anything wrong. They were negligent. It took nearly half a year, and they rejected every appeal. I am filing complaints with the BBB and with the insurance commission.

I'm new to Surest, having always had a PPO plan. I decided to give this a try due to lower monthly payments and price transparency. Yesterday, I had a need to look on my app for a virtual visit. On the Surest app it said that Teladoc was a $0 payment. I scheduled the visit and was told it was a $54.00 payment. When I contacted Surest, they said that it was in fact a $0 visit; the money collected up front, once Teladoc learned of my cost for the visit would be refunded to me. No idea of when. It's truly false advertising to say this visit would cost me $0, then be charged $54.00 with no anticipated timeframe to receive this money back. I will now question any cost I see on the app before proceeding.

I was intrigued by Surest because of the transparency pricing, but recenly I noticed I was getting charged more than what I had saw. I thought I was tripping at first, so I paid.. but when this happened a 2nd time, I knew it was the system changint he pricing on me. They first keep things cheap, and then change the prices slowly higher so you get charged more. It went from $5 copay for an office visit, then to $50, and then went down to $25 without me even doing anything? Its so bizzare.. I cant wait to get on another health plan! This put a terrible taste in my mouth.