surest.comReviews of surest.com

I was worried about switching toSurest under United, but so far it's actually been saving me a ton on most of my doc visits. One specialty rx went up in price, but mostly everything else went down. The secret to Surest is that you need to research everything (doctors, medications, etc). But you should be doing that anyway, unfortunately it's a requirement under our systems in the US no matter what insurance you have.

I'm new to Surest, having always had a PPO plan. I decided to give this a try due to lower monthly payments and price transparency. Yesterday, I had a need to look on my app for a virtual visit. On the Surest app it said that Teladoc was a $0 payment. I scheduled the visit and was told it was a $54.00 payment. When I contacted Surest, they said that it was in fact a $0 visit; the money collected up front, once Teladoc learned of my cost for the visit would be refunded to me. No idea of when. It's truly false advertising to say this visit would cost me $0, then be charged $54.00 with no anticipated timeframe to receive this money back. I will now question any cost I see on the app before proceeding.

Everything is out of network. Only obscure, cheap and inefficient doctors and facilities are in network, and the copay for decent primary care? 75+. I regret ever even thinking of joining this atrocity of an insurance product. Should have thought better than to think a United Health”care” product would be good. Avoid like the plague. Because if you catch it while under this awful system, you’ll pay out the rear for it.

I've been waiting for claims that have been sent twice to Surest from Sutter Health to even being acknowledged that they have received them. Now that I am not a member I feel like the customer service managers are not figuring out where the claims are even at. My phone calls have been going on for 2 months now. Another claim from Sutter health seems to have been lost in Surest's Export port, whatever that means. Surest UHC was my companies group health plan so that's why I had them. Now I'm getting no where with my claims and it's very very stressful.

This is an absolutely horrid company. Every paycheck they take about half for the insurance, they cover nearly nothing and struggling to pay the 100 dollars on meds. Doctor visits cost between 30-100 something dollars. Every two weeks they take half my paycheck... the only company that was available for me at the time through work Do not go with Surest, you will regret.

Worst healthcare plan I have ever been on. Horrible customer service. This plan is outright stealing from customers. They deny claims. Loose claims. Refuse to respond to appeals. Surest = Fraud!!!!

The monthly cost is lower than the old insurance I had, but the cost for copays or procedures are so high that you are much better off with the plan with the higher monthly cost. Not been a good experience. I will be switching back as soon as possible.

surest plain and simple is horrible in every way period