Patrick
I am very disappointed with my…
I am very disappointed with my experience with SureCart and the related plugins. I didn’t just purchase several SureCart (Scale Legacy) licenses, but also invested heavily in other products from the team (SureMembers, SureTriggers, SureDash, etc.). Today, the new lifetime plans are significantly cheaper, and my older plan gives me virtually no benefit since I don’t use subscription models. What’s worse: with technical support requests, the responses are always polite, but actual solutions often take months — or never arrive. It feels as though the hope is that customers simply forget about their issues. I’ve experienced this several times myself, and with my most recent case I haven’t received any response in over 11 days. There’s another issue too: in their official Facebook group, posts are only allowed with admin approval. Negative reports or criticism are rejected outright, and if a neutral post turns critical in the comments (because many people share their frustrations), the entire post simply gets deleted. This kind of censorship makes it very hard for customers to have an honest discussion. From my perspective, this approach is unacceptable. I will no longer recommend SureCart to any of my clients. And I’m not the only one: many others in Facebook groups and developer communities have shared similar experiences. In the end, this feels extremely unfair to early buyers and loyal customers — and I cannot recommend making a long-term investment in these products. Support has asked me to add this message here: The support team spent a lot of time trying to find a solution. As always, the support was very friendly. They proposed some solutions that unfortunately did not meet my expectations. For this reason, I rejected their proposals and made my own suggestion, which was also rejected. Therefore, we were unable to find a solution. After spending hours with the support team trying to find a solution without success, I ultimately decided to leave everything as it is. I simply do not have any more time to deal with this issue. Response to your reply: Just to clarify what this is actually about: The Black Friday promotion in 2023 was advertised as a “super duper deal that would never come back.” At that time, SureCart was still in a very early stage. I wanted to support the project, believed in it, and trusted the marketing promise. Looking back, the offer turned out to be a disaster. The regular prices today are significantly lower, which means I effectively lost several thousand euros. If I were to buy the same thing today, I would pay thousands of euros less. Yes, it’s true that I’m saving on subscription fees, but that doesn’t help if you’re not actually using a subscription model. To put it in numbers: I paid around $4,000 for 5 lifetime licenses during the 2023 Black Friday deal. In 2025, the regular price (without any discount) for 5 lifetime licenses is $999. That’s why I’m unhappy with how this has turned out — and I know I’m not the only one in the community who feels this way.
Response from SureCartOct 10, 2025
Hi Patrick - we appreciate you taking the time to share your experience and for the many products you’ve purchased from our team. For readers’ clarity: this ticket was not about a malfunction in SureCart, but about billing - specifically, a request for a refund nearly two years after purchase (our published refund window is 14 days). This review was left during that ongoing discussion. During this discussion, we still offered multiple goodwill options outside policy, including (a) converting his legacy Scale licenses to a current 5-store or Unlimited lifetime plan with a refund of the difference, or (b) an alternative refund calculation based on Launch-plan costs. At his request, we even attempted and completed one plan refund as a test, which you later confirmed received. Then he declined the plan conversion option and chose not to proceed further. Regarding “no advantage” of his legacy plan: the Scale (Legacy) license permanently waives subscription billing costs - a benefit not included in current plans. He stated that isn’t valuable to him today because he doesn't sell subscriptions, even though he had numerous posts in our community about selling subscriptions. Regardless this remains a meaningful difference for many customers. Because our offer of converting his plan was rejected, we concluded that this was likely a case of someone wanting a refund 2 years after purchasing a plan with us. But despite that we still offered many options and spent a lot of time trying to make him happy. Patrick we’re grateful you engaged with us at length, even if we didn’t land on the outcome you wanted.