Sherry V.
Surecart is exhausting and flawed when it comes to design.
While surecart has everything in one place, it is extremely infuriating to work with. I put in all this time working the stupid block editor into a design that I like for whatever page I need for surecart, and then suddenly it 'forgets' all the work I have done and goes back to being shit and all over the place. I've lost count just how many times this has happened. I set everything up, feeling satisfied but then BAM, the next day surecart DECIDES to change things around and mess it all up all on its own. I'm exhausted tbh. ps. NO, the Elementor features don't help either, because either way, it keeps messing everything up anyway.
Response from SureCartOct 10, 2025
Hi! I’m really sorry for the frustration here. Losing layout work is the worst feeling, and that’s absolutely not the experience we want you to have. This is the first report we’ve seen of designs “resetting” themselves overnight, so we’d love to dig in with you and figure out what’s going on. A few details would help us reproduce and fix this quickly: - Did you already open a support ticket about this? If yes, could you share the ticket ID so we can pull the full history? - Which page(s) are affected (checkout, product)? - Any caching in play (hosting/server cache, a cache plugin, CDN) and whether purging cache brings the layout back. - Rough steps to reproduce (even if it’s “I save, it looks fine, and the next day it’s scrambled”). - If possible, a short screen recording. In the meantime, a couple quick things you can try: - Save, then hard refresh and view the page in a private window to rule out a stale cache. - Temporarily disable caching and optimization/minification to see if something is rewriting the page structure. If you haven’t opened a ticket yet, please do and mention “Design resets overnight” in the subject so it’s routed fast: [submit a support request at SureCart Support]. You can also email us at [email protected] with the details above, and we’ll jump on it. We appreciate you flagging this, and we’re committed to getting you back to a stable, predictable workflow. Thanks for giving us the chance to make it right.