Support PetsReviews of supportpets.com

Response from Support PetsJun 30, 2025

hank you for your feedback. We're glad you received the paperwork you needed. Please note that all charges are shown before checkout, but if anything was unclear, our support team is happy to help—just reach out to us at [email protected] or through the chat on our website. We appreciate your trust!

Response from Support PetsJun 23, 2025

Hi there! Thanks so much for your support and review! The ESA Letter is delivered electronically via email, but we also offer a physical ID Card that matches the description you mentioned. We have a variety of items and bundles available, and full details can be found on our website. If you’d like help checking out any of these options or have questions, feel free to reach out to our customer support team—we’re happy to assist! Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Response from Support PetsJun 23, 2025

Thanks for your review! We hear you, and we’re sorry the continued emails have come across as too sales-focused. That’s definitely not our goal—we aim to keep you informed, not overwhelmed. If you'd prefer fewer updates, just let us know and we’ll adjust your communication preferences right away. Your comfort and trust matter most to us. Thanks again for your feedback!

Response from Support PetsJun 16, 2025

It is our pleasure to assist! Enjoy it to the fullest

Response from Support PetsJun 9, 2025

Thank you for your feedback, and we’re sorry for any confusion during the application process. We have an FAQ page on our site that has all the details. To clarify: if a second pet is included in a promotion, there is paperwork provided for that second pet. However, all pets must be listed under the same person’s name for the ESA documentation to be valid. At this time, we are not able to assign different pets to different family members within the same household under a single application. We appreciate you bringing this to our attention — clearer communication is something we're always working to improve. If you have any further questions or need help with your paperwork, our support team is available 24/7 at [email protected] or via the chat on our website. Thank you

Response from Support PetsJun 9, 2025

Thank you for your feedback — we’re glad to hear the process was easy and reasonably priced for you, especially compared to traditional pet fees. We’re sorry for the confusion around accessing your documents and understand how frustrating the video experience must have been. While a lot of our content does reference dogs due to their popularity as ESAs, but the same goes to cats, since we work with both of them. The video is of extreme importance for customers to understand the service, to be aware of every detail and of course, to show the transparency of the process and company. We’re always working to improve, and a little patience and respect truly go a long way in helping us support everyone better. If you ever need help or have questions, our support team is here 24/7 via chat or at [email protected]. Thanks again

Response from Support PetsJun 2, 2025

It is our pleasure to assist. We're so glad you received your documents quickly and found the letters helpful. Count on us! Thanks for trusting and choosing us

Response from Support PetsJun 2, 2025

Thank you for your feedback! We appreciate the compliment on the process and will work on consolidating our emails to make things easier for you. Thanks for trusting and choosing us