Support PetsReviews of supportpets.com

I did not get my documents until about a month later, and this was because I didn't complete the survey for the doctor... I didn't get any notification that I was missing something until I finally contacted them through the online chat support - which is unfortunately the only way you can contact anyone in this company. Finally a week later they gave me a new link to submit the survey, but even then, it was not processed. About another week later, I contacted them again and they said they didn't receive the survey, which is strange because I got an email confirmation to show that it was received. I spoke to the online chat associate to explain the issue and had to complain in order for them take my request more seriously. They gave me a new survey to fill out, and they prioritized my ESA document request since it was taking so long... FINALLY, I got my documents. Yes, they did take care of me once I was persistent and told them I would have to request a refund if this wasn't taken care of within a few days. But still, a paying customer should not have to hunt down an associate to facilitate the document completion.

I got my documents finally! definitely doesn't come in the timeline that is quoted. You have to be willing to bug them a bit to make sure you get your documents. they have tech issues with their website and sometimes you have to retake the survey several times because they will say your results werent saved. my payment went through and i had to wait about a week and a half. i didnt mind too much more just something to be aware of if you need it in a timely manner. not the only one who has had this issue either.

My dogs name was spelled wrong on Certificates and doctors letters. I was told to print corrected ones even though I told them in multiple emails that I did not have a printer. Eventually they sent a corrected certificate but declined to have the doctors letters corrected. In addition I continue to get ads with the incorrect spelling of my dogs name. Their customer service needs to have one person dealing with a situation. I must have received emails from ten different people but no one really fixed the situation entirely.

Took way to long to receive and be processed along with I had to do it 3 times to go through

That is was fast but they don’t give you everything I also ordered a vest and never got it

Thank you so much for the ESA documents. We had ordered the vest but it's seems like it's a small size even for a medium or large. And others have received a leash that says support animal but all we received was the vest. I can't afford to buy another one

The process of receiving ESA documents was fairly easy. I did run into a problem with my landlord. Landlord said they don't accept ESA letters that have an expiration date, which when you think about it, makes sense. When I tried to contact this company to ask for a letter without an expiration date customer service was poor. There was no opportunity to have this issue heard. Just the standard response of my ESA documents were available, (but with expiration dates).

there were delays in processing my request (way exceeding the promised 48 hours) and I had to reach out to support multiple times to finally get the letter about a later. It looks like the automation wasn't working properly because I was being sent back to the same step of submitting the survey again and again, but then they were able to pull up the letter from my file right away so clearly the first survey went through... not the smoothest experience, but I did get what I needed in the end.