Trish
Quick and easy but the pricing was confusing
The process was pretty quick and easy to understand. The pricing was confusing, what I thought I was going to pay and what I ultimately paid was drastically different. By at least 50% more. There were several add on items and up-selling, charges. Even the pet tag had an additional subscription charge to maintain it. And I think that the registration should really be part of the package. I was going to go through the PSD training also, but I was worried that again I would be overcharged and so I did not pursue it. Ultimately I do have the items I need, wit
Response from Support PetsDec 2, 2024
Hi there! Thank you so much for your feedback! We're sorry to hear about the confusion with pricing. Our goal is to provide clear and transparent pricing, and we're sorry if that wasn't your experience. If you ever have questions about charges, add-ons, or anything else, please don't hesitate to reach out to our customer support team. We works 24 hours and a representative will always be happy to assist you and ensure everything is clear. Feel free to contact us anytime via email at [email protected], or use the "chat" feature on our website for immediate assistance. Count on us, we’ve got you covered