Support PetsReviews of supportpets.com

Response from Support PetsJun 23, 2025

Hi there! Thank you for sharing your experience. We want to clarify that we do not take money from anyone’s credit card without authorization. All purchases made on our platform are selected and confirmed by the customer during the checkout process, including any optional services or add-ons. That said, we absolutely want to ensure everything is accurate and properly handled. Please reach out to our customer support team so they can review your specific case, including the receipt and charges. We're here to help and resolve any misunderstandings. Count on us

Response from Support PetsJun 9, 2025

We're truly sorry to hear about your experience and want to extend our sincere condolences on the loss of your dog. We understand your frustration and apologize for the inconvenience caused. While we currently do not have a phone support team, we do have a dedicated customer support team available 24/7. They are always ready to help — all you need to do is reach out via our website or email, and they will gladly guide and assist you with any issue, including cancellations or updates to your account. We genuinely appreciate your past support and hope to have the opportunity to assist you better in the future. Warm regards

Response from Support PetsJun 9, 2025

We are truly sorry to hear about your recent experience, and we extend our deepest condolences on the loss of your son. Our hearts go out to you during this incredibly difficult time. Please know that any charges made through our website only occur when a customer actively selects a product or service to purchase. However, we absolutely understand how concerning this situation is and want to help you resolve it as quickly as possible. Our customer support team is available 24 hours a day, 7 days a week, and they are fully equipped to review your case, cancel any mistaken transactions, and initiate a refund if needed. To get immediate assistance, please: Send an email to: [email protected] Or click the "Chat" button on our website for live help Count on us

Response from Support PetsApr 28, 2025

Hi there! Thank you for reaching out! We’re sorry to hear you're having trouble printing your documents. The ESA letter is sent as a PDF file, which should be printable from any device. If you're experiencing issues, please check that you have a PDF reader installed (like Adobe Acrobat), or let us know — we’re happy to assist you further or resend the file if needed. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Response from Support PetsApr 28, 2025

Hi there! Thank you for sharing your feedback. We’re genuinely sorry to hear you had a disappointing experience. We just want to clarify that we have a customer support team available 24/7 through email and chat, and every message is handled personally with care and attention. We take every concern seriously and would love the opportunity to assist you further if you'd like to reach out. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Response from Support PetsApr 14, 2025

Hi there Unfortunately we could not check your claim, since you did not share a name or any relevant information. To clarify, we never charge customer's account's without their permission. All of our services are legitimate and in compliance with current laws. The renewal is always chosen by the customer and automatically charged a year after. Checking our system, we can confirm that that is the option you have chosen. If you have any questions or request, just contact our customer support and a representative will always assist you. We work 24 hours, everyday. Send an e-mail to [email protected] Or click the "chat" on our website.

Response from Support PetsMar 24, 2025

Hi there We apologize for any delays or inconveniences we might have caused you. Since you did not provide your dog's vest size, the order could not be dispatched with the wrong size. Since we are in contact via customer support, please just keep communicating and our team will provide a sollution as fast as possible. They can check all the items you've mentioned, prices, delivery and all the details. Count on us Thank you

Response from Support PetsFeb 17, 2025

Hi there! Since you chose not to share any information, we can't check your claims or if you are a real customer. We do have a customer support team and service that works 24 hours a day, please just contact us and keep in touch if you have any questions. Thnak you