Support PetsReviews of supportpets.com

Response from Support PetsAug 11, 2025

Thanks for your review and support!

Response from Support PetsJul 28, 2025

Thank you for your honest feedback—we truly appreciate you choosing our service and are glad we could help. We’re sorry to hear about the frustration caused by the emails. Your experience matters to us, and we’re actively working to improve our communication settings so our customers can better manage how and when they hear from us. If you'd like help adjusting your email preferences or unsubscribing, our support team would be happy to assist. Thank you again for bringing this to our attention.

Response from Support PetsJul 21, 2025

We’re so sorry to hear about the loss of your beloved Jazz — our hearts go out to you. We truly understand how frustrating it must feel not getting a response right away, especially during such a difficult time. Please know that our customer support team is here to help, and they can assist with both removing Jazz from your membership and reviewing the billing issue. Send an e-mail to [email protected] Or click the "chat" on our website. We appreciate your feedback and hope to make things right — you can always count on us to support you.

Response from Support PetsJun 23, 2025

Hi there, thanks for your review We're sorry to hear about any confusion regarding the total cost. Please note that we never charge for anything that wasn't clearly selected during the purchase process —final pricing depends on the specific services or add-ons chosen by the customer at the checkout. We also have a dedicated customer support team ready to help via email or live chat. If you reached out, we’re more than happy to explain any charges and ensure everything is clear and resolved to your satisfaction. You can count on us!

Response from Support PetsJun 23, 2025

We’re sorry to hear the process felt a bit overwhelming—we aim to make things as smooth as possible. While some steps may require email follow-ups, our support team is always here to help and respond quickly. If there’s anything still unresolved, please don’t hesitate to reach out. We're here to make it right! Count on us

Response from Support PetsJun 23, 2025

We're truly sorry to hear about the issues you experienced and the frustration caused by the back and forth. That’s not the smooth process we aim to provide. We appreciate your patience and want to make this right. Please know that our team does not intentionally overlook any requests—we’re here to help. If you still haven’t received access to your FastPass, reach out via email or chat, and we’ll prioritize your case immediately. You can count on us to resolve this

Response from Support PetsJun 16, 2025

Thanks for reaching out! The tracking number will be sent directly by the shipping company as soon as it’s ready. If you need help checking your order details in the meantime, our team is here for you. Just send us an email at [email protected] or click the chat button on our website—we’ll be happy to assist!

Response from Support PetsJun 9, 2025

Hi there! Thanks for your review We have many different items, including the electronic ESA Letter and the physical certificate. The items you'll receive, all depend on what you've choose to buy. Feel free to contact our customer support and a representative will check your order, confirm what items were chosen and answer any questions. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us!