Support PetsReviews of supportpets.com

Response from Support PetsOct 13, 2025

Hi there Unfortunately, couldn’t locate your order since no contact information was provided. Please reach out directly to our customer support team so they can review your case and assist you with your refund or document delivery. You can contact us anytime at [email protected] or through the chat feature on our website. Our team is available 24/7 and will be happy to resolve this for you as quickly as possible.

Response from Support PetsOct 1, 2025

Thank you for your feedback. We’d like to clarify that without your account information, we’re unable to verify the details of your order or check what may have happened in your case. Our support team is always available and responds within 24 hours, and we do everything possible to resolve technical issues quickly. Please reach out to us directly with your order details so we can review your case and ensure you receive your documents as soon as possible.

Response from Support PetsAug 25, 2025

Hi there We’re very sorry to hear about your experience and truly understand how stressful housing situations can be. Please know that our team did everything possible within the timelines we provide to complete your request. While we always strive to accommodate urgent situations, some processes do require the standard timeframe to ensure accuracy and compliance. We regret that this caused you frustration and want to reassure you that our goal is never to dismiss or overlook a customer’s needs. Your feedback is important to us, and we will use it to continue improving our service. If you still need assistance, please don’t hesitate to reach out directly—we are here to support you in every way we can.

Response from Support PetsSep 1, 2025

Hi there Since you did not share any information, we could not check if your claims were true or if you were a real customer. We also dont charge any "expedited fees" for the ESA Letter, since its an electronic document. Our ESA Letter is legitimate and we helped thousands of people across the US in the last 10 years. We also have a customer support team that works 24 hours a day and replies within 48 hours maximum. If you are a customer and need assisntace, just contact us and we'll always be happy to assist. Thank you.

Response from Support PetsAug 4, 2025

We’re sorry to hear you’re unhappy with your experience and appreciate the opportunity to respond. First, we want to clarify that Support Pets is not a scam. We are a legitimate company that has helped thousands of individuals across the U.S. access ESA documentation that complies with current federal housing laws. Regarding your concern: We do not offer documentation for international travel, and we do not claim to support pet import/export procedures or airline cargo regulations. Our service is focused on emotional support animal letters for use in U.S. housing accommodations. Our website clearly states that ESA letters are delivered digitally. Physical copies are available upon request, and we’re sorry if there was any delay in that process. If you haven't received the mailed copy, we encourage you to contact us directly so we can reissue it. Our support team is available 24/7 via email, chat, and contact forms, and we make every effort to respond to all inquiries within 48 hours. If you haven’t heard back, please double-check your spam folder or reach out again — we’re happy to help. We also take data privacy seriously and do not intentionally send excessive emails. You may unsubscribe at any time using the link provided in our messages Thank you

Response from Support PetsJul 11, 2025

Hi there, thanks for reaching out We are really sorry for any confusion or frustration this caused. Just to clarify, all the details about our services, including ESA rights and any associated charges, are clearly listed on our website. Before completing the purchase, this information also appears on the checkout page, so customers can review everything before confirming payment. We aim to be as transparent as possible, and we’re always here to help if anything is unclear — so please don’t hesitate to reach out any time. If you believe you were charged for something you didn’t intend to order, our support team is happy to take a closer look. Just send us a message and we’ll do our best to make it right. Best regards

Response from Support PetsJul 7, 2025

Thank you for your comment. Since you did not share any information, we could not confirm that you are a customer. We want to assure you that all our processes are fully in compliance with current laws and regulations. Over nearly 10 years, we’ve helped thousands of people obtain legitimate ESA letters through a proper and thorough process. Since you are not a customer and have not used our service, this review appears to be unfounded and does not provide helpful information for others who are considering our services. We remain focused on supporting those who genuinely need assistance and appreciate honest feedback from real customers.

Response from Support PetsJun 23, 2025

We’re truly sorry to hear about the delay and the frustration it’s caused. We completely understand how time-sensitive landlord forms can be, and we agree—this should have been resolved much faster. In cases like this, all updates and solutions must go through our customer support team, as they’re best equipped to coordinate with the doctors and manage your case directly. We know it’s not ideal, but we promise they’re committed to resolving this and getting you what you need as soon as possible. Please continue working with them, and don’t hesitate to let them know if the delay becomes critical—we’ll do everything we can to prioritize your request. Count on us