Support PetsReviews of supportpets.com

Response from Support PetsJan 19, 2026

Thank you for sharing your concern. We’d like to clarify a few important points, as there appears to be a misunderstanding. Support Pets is a legitimate service that has helped thousands of customers, which is reflected by the overwhelming number of positive reviews on this very platform. We operate transparently and provide real documentation to verified customers. Regarding your comments: A Customer ID is not required to access documents; accounts are accessed securely via email. When documents are ready, customers receive an email with a secure link to access them. If you had not previously created a password, the system prompts you to set one—this is standard practice. Adding a digital ESA card to Google Wallet or Apple Wallet is completely optional and offered for convenience only. It does not involve additional charges or indicate fraud. In some cases, banks may flag unfamiliar online purchases automatically, but that does not mean a business is illegitimate. We encourage customers to contact our Customer Support team, available 24/7 via email and live chat, so we can quickly clarify and resolve any concerns. We stand by our service and are always happy to assist directly.

Response from Support PetsJan 19, 2026

Thank you for your feedback. We’d like to clarify the situation, as there appears to be some misunderstanding. Our records show that our Customer Support team did respond to you on January 16 at 6:26 PM, and assistance was provided. We are available 24/7 via email and live chat, but continued communication is necessary in order for us to assist fully and resolve any issues. To clarify a few points: A Customer ID is not required to receive support; accounts are identified by email. Confirmation emails are automatically generated when questionnaires are successfully submitted, and our team reviews them accordingly. If any information is missing or mismatched, our support team reaches out to resolve it—this requires customer follow-up to proceed. We are a legitimate company that has helped thousands of people, which is reflected in the many positive reviews on this platform. We encourage you to remain in contact with our Customer Support team so we can continue assisting you and ensure everything is properly resolved. Evidence of our prior response and assistance has been documented. Count on us

Response from Support PetsJan 3, 2026

Thank you for sharing your concerns. We’re sorry for any frustration this situation has caused. We kindly ask that you contact our customer support team directly so we can review your account in detail and provide accurate guidance based on our policies and applicable state regulations. Our team is here to assist and help clarify any misunderstandings. You may reach us via email or live chat through our website, and we’ll be happy to help.

Response from Support PetsJan 1, 2026

Hi there Our records show no completed service or verified customer under your name. You did not submit the required information, did not complete the intake process, and did not interact with our support team at any stage. We also want to clarify an important point: Emotional Support Animals (ESAs) and Service Dogs are legally different, governed by different regulations, processes, and requirements. Any claim that they follow the same certification or training pathway is incorrect. We work with both of them. Our service has been operating for nearly a decade and has helped thousands of individuals through a legitimate, compliant, and transparent process. We do not “certify” service dogs, nor do we claim to bypass legal or medical requirements. If the reviewer believes there has been an error or wishes to discuss their concerns in good faith, we encourage them to contact our customer support directly so we can assist properly. Posting false or uninformed reviews does not help the community and unfairly misrepresents a service that many people genuinely rely on.

Response from Support PetsNov 11, 2025

Hi there, We’re sorry to hear about your experience with your apartment complex. Thousands of customers successfully use our ESA letters nationwide every year, and they are fully compliant with federal housing guidelines. If your apartment complex is not accepting your documentation, it may be that they’re misinterpreting the law or adding unnecessary restrictions — which, unfortunately, happens sometimes. Please contact our customer support team at [email protected] , and we’ll gladly review your case in detail and discuss possible solutions, including refund options if applicable. We’re here to help and want to make sure this gets resolved for you.

Response from Support PetsNov 11, 2025

Upon checking our system, we confirm that our customer support team replied multiple times to your requests on Oct 19. A refund request was the final message we received on Oct 19 at 4:18 PM, and our team confirmed the refund on Oct 20 at 5:41 PM. At this point, all you need to do is wait for the funds to appear back in your account — financial institutions usually take 4 to 7 business days to finalize the process. We appreciate your patience and understanding, and if you need any further assistance, our support team will be happy to help.

Response from Support PetsNov 7, 2025

Hi Érica, we’re sorry to hear about your experience. Since you did not share any information with us, we could not check your claim. Our customer support team always responds to every request, you can always count on us Please reach out again through our official chat on the Support Pets website or by emailing [email protected]

Response from Support PetsOct 27, 2025

We’re truly sorry to hear about what you’ve been through, and we’re relieved that you’re safe. Our team genuinely cares and always tries to assist as much as possible within the limits of our pricing and policies.