Support PetsWe are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Alex H.
Very fast and easy! Although there are alot of upsells
Response from Support PetsApr 13, 2026
Thank you for your feedback! We’re glad to hear the process was fast and easy for you. We understand your point—those additional offers are completely optional, and are there to give flexibility so you can choose only what you need. We appreciate your input and will keep working to improve the experience.
Turhan M.
Quick and easy with no hassle
Response from Support PetsApr 11, 2026
It is a pleasure to assist in a easy, fast and safe way, Turhan! Enjoy every second with your ESA Thanks for trusting and choosing us
KRS
The site is confusing. I thought I was signing up for $99 and the invoice and charge was $134, then you want more money for the tag! Can't you just do it in one step and be honest about cost?
Response from Support PetsApr 4, 2026
Thank you for your feedback. We understand how this could feel confusing, and we’re happy to clarify. The final price can vary depending on the options selected during checkout. In some cases, financial aid or discounts are applied when selected, which can change the total shown. Additional items, like tags or accessories, are completely optional and offered separately so customers can choose only what they need. We’re always working to make the process clearer and more transparent. If you’d like, please contact our support team with your order details and we’ll be happy to review your purchase, explain the charges, and assist with any concerns. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Antonia
Algo complicada la página
Response from Support PetsMar 28, 2026
Gracias por tu comentario. Apreciamos tu opinión y tomaremos en cuenta tus comentarios para seguir mejorando la experiencia en nuestro sitio. Si en algún momento necesitas ayuda, nuestro equipo estará encantado de asistirte.
Victor H.
It was super fast and easy
Response from Support PetsMar 18, 2026
Awesome! That's exactly what we aim for: A fast, easy and hassle-free service! Enjoy every minute with your ESA Thanks for trusting and choosing us!
PATRICIA V.
Everything is fine I’m just puzzled about the price, and a few other things, if it’s $99 why was my total amount $140 plus dollars to renew and I paid for My Coco vest separately along with the information and tag when will I get them and o don’t see any updates about it, isn’t it a physical vest and tag?
Response from Support PetsFeb 26, 2026
Hi there, Please contact our customer support team directly and we’ll review your order details, pricing breakdown, and shipping status for you right away. We’ll be happy to clarify everything and make sure you have accurate information about your renewal and any items purchased. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Haley B.
The website crashed multiple times while I was trying to type in my information. It wanted me to start over from the beginning but had already charged my card. They understood the situation and did not charge me again. However, I never received an itemized receipt that stated exactly what I was charged for. The opening page said only $99 but I was charged $134. It asked for my dog’s size for a vest but did not give me the option to not have a vest for him, so I hope that wasn’t part of the charges. Overall, they were nice and very speedy.
Response from Support PetsFeb 12, 2026
Thank you for your detailed feedback. We’re sorry about the website issues and appreciate your patience while everything was sorted out. If you’d like an itemized breakdown of your charges or clarification about optional items like the vest, our customer support team would be happy to provide that for you. We’re glad we could resolve the billing concern quickly. Count on us
Grace
The process of everything was a bit of a mess, and I texted the chat and they gave me the wrong phone number to call, the messenger wasn’t very helpful. The women that answered was empathetic and kind but didn’t know how to help me. Then I got I touch with John C, and he was very helpful with everything.
Response from Support PetsFeb 10, 2026
Thank you for your honest feedback. We’re sorry for the confusion at the beginning and appreciate your patience. We’re glad John was able to step in and help get everything resolved—your experience helps us improve, and we truly appreciate you sharing it. Count on us!
