Jamin
Nightmare Customer Service
I previously had a good experience with Support Pets but after using them again to move into a new lease my letter was denied. On their end they originally reached out to me to try to make it better but since then I’ve been ghosted. I have emailed them multiple times without hearing back from them and now I just want a refund. I don’t think I can honestly ever recommend this company after how I’ve been treated. *Edit since they responded. As stated I’m not saying the issue is with ESA. As the review states my issues has been with customer service. I have sent in multiple emails and requests for help all throughout the past week to get this resolved with no help from customer support. I received one response and was then ghosted after I sent my reply. I sent in a request for a refund also with no reply. So please just refund me so I don’t have to deal with this company again. I’m sure the ESA letters are generally accepted by many landlords but good luck if you get any push back as they have been proven to be unhelpful.
Response from Support PetsNov 7, 2025
Hi there, we’re really sorry to hear about your experience. The fact that your documentation worked before but not this time suggests the issue isn’t with the ESA letter itself — policies can vary depending on the landlord or housing provider. Please reach out to our customer support team so they can review your case and assist you with your refund request.