Support PetsReviews of supportpets.com

Response from Support PetsMay 27, 2026

We’re sorry for the frustration, Lynn. However, our records confirm that you contacted our customer support and our team assisted you. Your orders were fully canceled and refunded, including the ESA evaluation, accessories, and PSD course. Refunds were processed back to your original payment method, though banks and payment providers may take 7–10 business days to reflect the funds. If you still have any questions regarding your refund status, our team remains available to assist through Support Pets or at [email protected].

Response from Support PetsMay 11, 2026

We’re sorry to hear about your experience and understand how frustrating housing verification situations can be. The ESA documentation provided through our service is issued following a clinical review process and prepared in accordance with applicable federal housing guidelines. These documents are successfully used by thousands of customers across the country for housing accommodations and related requests. That said, some housing providers and third-party screening companies may apply their own internal review standards or request additional verification beyond the original documentation provided. Unfortunately, these policies can vary from property to property and are not always within our control. Our service is legitimate, and our team regularly assists customers with follow-up documentation, verification requests, and additional housing forms when needed. We’re always happy to help clarify concerns directly with customers and support them throughout the process. Count on us

Response from Support PetsApr 23, 2026

Hello, Emilia. Thank you for reaching out, and we’re sorry for the confusion. We’ll be happy to help you locate your documents. Your ESA certificate is typically sent by email as a downloadable PDF, so we recommend checking your inbox as well as your spam or junk folder, just in case it was filtered there. If you’re having trouble finding or opening it, please contact our support team and we can resend the documents or guide you step-by-step. If it’s easier, you can also request a callback, and a team member will assist you directly. We’re here to make this as simple as possible for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Response from Support PetsApr 18, 2026

Hello, Thank you for your feedback. We take concerns like this seriously, but we were unable to verify this case, as no information was provided and there was no response to our request for details. Without that, we’re unable to locate an account or confirm the situation described. That said, we’d like to clarify that the approval timeframe is typically 24–48 hours, though in some cases delays can occur depending on the completeness of the information submitted or if additional review is required. We also want to note that no charges are processed without an order being placed, and in this case, as mentioned, a full refund was issued promptly, which reflects our commitment to resolving concerns fairly. If this review is associated with a valid order, we encourage you to contact our support team with your details so we can properly investigate and assist.

Response from Support PetsApr 13, 2026

Thank you for your feedback. We take claims like this very seriously. However, after a thorough review, we were unable to locate any account, order, or communication associated with the email or information provided. This means we cannot verify that you have used our service. We would also like to clarify an important point regarding ESA documentation. Emotional Support Animal evaluations can and is legally conducted through online assessments by licensed healthcare professionals. A live phone or video call is not required in every case, as long as the evaluation meets applicable guidelines and is performed by a qualified provider. This is a widely accepted and legitimate process used across the industry and that's exactly what we do. Our service connects individuals with licensed professionals who review each case through a structured assessment before any documentation is issued. This process has helped thousands of individuals nationwide, which is reflected in the consistent positive feedback across multiple platforms. We understand that some housing providers may apply their own verification steps or additional requirements, which can sometimes lead to confusion, but this does not invalidate the legitimacy of properly issued ESA documentation. If you believe there has been a misunderstanding or if your order was placed under a different email, we encourage you to contact our support team so we can review your case and assist you directly. Count on us

Response from Support PetsApr 7, 2026

Thank you for your feedback. We’re sorry to hear about your concerns. However, we were unable to verify this case, as no identifying information (such as name, email, or order details) was provided, and this appears to reference an experience from several years ago. We did reach out requesting additional information so we could investigate and assist, but unfortunately, we did not receive a response. Our service connects customers with licensed professionals and has helped thousands of individuals successfully obtain ESA documentation for housing purposes. We also have a dedicated customer support team available via chat and email to assist with any issues, including order concerns or missing items. If you’re willing to provide your details, we would be more than happy to review your case. Count on us

Response from Support PetsMar 15, 2026

Thank you for your comment. We would like to clarify a few points. Our service connects customers with licensed healthcare professionals who evaluate and issue Emotional Support Animal (ESA) documentation in accordance with applicable federal housing guidelines. These documents have been successfully used by thousands of individuals across the United States for housing accommodation requests. Regarding the billing claim, we do not offer any item or service that charges monthly. All purchases on our platform require customers to complete our questionnaire, receive approval, and then proceed to checkout by voluntarily providing their payment information. We previously reached out requesting the reviewer’s full name, email address, phone number, and order details so we could properly investigate the situation, but we did not receive a response. As a result, we were unable to locate any account or order matching this review. If you believe there has been an error, please contact our support team with the requested information and we will gladly investigate and provide a resolution. Our goal is always to assist customers and address any concerns promptly. Count on us

Response from Support PetsMar 7, 2026

Hi Matthew, Thank you for sharing your feedback. Unfortunately, we were unable to locate any record matching the situation described, and we did not receive the information requested that would allow us to review the matter further. Our support team responds to customer inquiries daily and we have a dedicated department specifically for customer support. If there was any confusion regarding a payment or email notification, we would be more than happy to investigate it. Please feel free to contact our support team with the email used for the order and the last four digits of the card, and we will gladly review the account and provide a clear explanation. We’re always here to help resolve any concerns.