Support PetsReviews of supportpets.com

Let me start off by saying praise God I got a FULL REFUND at 6:29 this morning. I am not going to use profanity, but if I say that then you know I really want to. Had they just ANSWERED 1 freaking question then I might still be using them. But here is my story and TERRIBLE experience with support pets Since day 1 when I filled out the questionaire and decided to get my dog certified... I paid the $89 they wanted. They took my money from my account not even 5 minutes after I gave them my credit card info. My bank alerted me that they took $89 ... 5 minutes after that my bank alerted me again saying that they took out another$ 89... I called them right away and the lady told me I'm sorry I will reimburse your money right now. It took them almost 24 days to refund my money... then on april 10 the I replied to they're email about the vest which I wanted because I was going out of town on April 21st. So I called them up and spoke to a live person and specifically asked her that if I purchased the vest, ID AND CERTIFICATE right now would I receive it by the 20th so I can fly on the plane WITH MY ESA. AND ONLY BECAUSE I HAVE 6 DIFFERENT MENTAL ISSUES. SHE SAID YES SIR. SO I ORDERED THE VEST RIGHT THERE ON THE SPOT. 5 MINUTES LATER MY BANK ALERTS ME THAT THEY TOOK OUT $ 29.95 FOR THE VEST, ID, AND CERTIFICATE.. BUT WHEN I LOOKED AGAIN IT SAID $ 60 NOT $ 29.95. SO AGAIN I CALLED RIGHT BACK AND THEN I COULD NOT GET A HOLD OF A LIVE PERSON... I CALLED AND CALLED AND CALLED BUT TO NO AVAIL... I CALLED MY BANK AND MY BANK SAID IM SORRY BUT THEY ALREADY GOT THE MONEY.SO THEN I JUST KNEW I WAS GOING TO HAVE ISSUES WITH THIS COMPANY.... NOW MIND YOU, I SUFFER FROM SCHIZOPHRENIA, ANXIETY, PTSD, PARANOIA, PSYCHOTIC EPISODES AND SEVERE DEPRESSION. WHICH THEY ALREADY KNEW. SO LAST WEEK I TRIED CALLING THEM ON MONDAY TO FIND OUT THE STATUS OF MY PRODUCTS , NO ANSWER, I EMAILED THEM NO ANSWER. I PLACE MAYBE 10 CALLS THAT MONDAY AND MAYBE 4 EMAILS. THEY ANSWERED MY EMAIL BUT IT HAD NOTHING TO DO WITH THE QUESTION I WAS ASKING, BETWEEN TUESDAY AND THURSDAY WHICH WAS THE DAY OF MY FLIGHT, I MUST HAVE CALLED AT LEAST 60-70 TIMES, SENT ABOUT 30 EMAILS AND NOTHING, THEY NEVER REPLIED AT ALL. BY THEN I WAS SENDING NASTY LETTERS TO THEM. ON WEDNESDAY I FINALLY GOT A HOLD OF A LADY WHO SAID IM SORRY SIR BUT IM WORKING ON IT RIGHT NOW AND EXPECT A CALL FROM US WITH THE ANSWER TO YOUR QUESTION BY DAYS END. NO CALL BACK AND FROM THAT POINT ON MY CALLS, EMAILS AND TEXTS WERE COMPLETELY IGNORED. THE DAY OF MY FLIGHT I WAS PRAYING IT WOULD SHOW UP BEFORE I HAD TO LEAVE., WELL UT DIDN'T AND I COULDN'T FLY AND MISSED MY FLIGHT BECAUSE I DIDN'T HAVE EVERYTHING FOR MY ESA. YOU WANNA TALK ABOUT HIGHLY MAD , IRRITATED AND GOING CRAZY WITH ANGER. NOW THIS WAS THURSDAY. SO FRIDAY COMES AROUND AND I DECIDED TO CALL AND THOSE ***** FINALLY ANSWERED. GOD I WENT IFF ON THAT POOR LADY. BUT THEN SHE SAID I HAVE SOME GOOD NEWS ...., I YELLED AND SAID WHAT GOOD NEWS ? I AM A MENTALLY ILL PERSON WHO SEES A PSYCHIATRIST ONCE A MONTH FOR THE LAST 3 YRS. AND BECAUSE OF YOU ALL I MISSED MY VERY IMPORTANT FLIGHT. I TOLD HER TO READ NE THE NOTES MADE PRIR TO THURSDAY, SHE DID AND SAID WOW, YOU TRIED REALLY HARD TRYING TO GET A HOLD OF US WAS . I SAID WHAT DATE DID THEY PUT I NEEDED MY PRODUCTS, SHE SAID THE 21ST I SAID WHEN DID MY FLIGHT LEAVE, SHE SAID THE 22ND, I SAID WHAT'S TODAY'S DATE AND SHE SAID THE 28TH... SHE SAID I AM SOOOO SORRY, I SAID THE ONLY FREAKING REASON YOU ANSWERED THE PHONE IS BECAUSE YOU KNEW MY PRODUCT IS OUT FOR DELIVERY, AND THAT'S THE ONLY REASON YOU ANSWERED, AND I ALSO SAID THE WHOLE FREAKING REASON I HAVE BEEN CALLING IS SO THAT YOU CAN GIVE ME THE STATUS. NOT ONLY DID I MISS MY PLANE BUT YOU ARE 6 DAYS PAST DUE ON RECIEVING MY PRODUCTS. SO WHEN MY PRODUCTS ARRIVED THE VERY 1ST THING I NOTICED WAS THAT THE ENVELOPE WAS WRAPPED UP LIKE A NEWSPAPER. WHEN I TOOK IT OUT THE MAILBOX THE 1ST THING I SEEN WAS A BIG LARGE PRINTED STICKER THAT SAID DO NOT BEND AND IT WAS BENT. I OPENED IT UP AND MY CERTIFICATE WAS NOT ONLY BENT BUT TORN. I AM WANTING TO PUNCH SOMETHING. I TRIED CALLING AND THEY HAD ME BLOCKED FROM LEAVING ANY COMMENTS ON SOCIAL MEDIA SO MY LAST EMAIL, YOU ALL ARE GOOD AT IS TAKING PEOPLE'S MONEY THAT REALLY COUNT ON THEIR EMOTIONAL SUPPORT ANIMALS FOR COMFORT AND STRESS RELIEF, AND ALL YOU HAVE DONE WAS TAKE EXTRA MONEY FROM ME AND GAVE ME HORRIBLE SERVICE AND MADE ME MISS AN IMPORTANT FLIGHT BECAUSE ALL I GOT WERE LIES. WHEN YOU ALL KNEW YOU WERE CAUGHT THEN YOU COMPLETELY IGNORED ME UNTILL TODAY.. SUPPORT PETS COMPANY IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY 52 YRS HERE ON EARTH. I called the BBB LAST NIGHT, AND THIS MORNING EVERYTHING WAS DONE. A FULL REFUND. THANK YOU SOO MUCH BETTER BUSINESS BUERO❤️ MY WORST EXPERIENCE WITH A COMPANY THAT IS IN THE BUSINESS OF HELPING PEOPLE WITH MENTAL ISSUES THAT NEED THEIR ANIMALS FOR SUPPORT... MY LAST SENTENCE TO SUPPORT PETS COMPANY IS YOU ALL CAN BITE ME .!!!

Total rip off.....couldn't use documents on Alaska...called and was told I would get a refund. Never received it so called again.....now they say its been too long? BEWARE...wish I would have done more research before giving them my money. Will now contact my credit card company to try and get my money back.

They took my money. And then gave me the run around for 9 days. And are now giving me the run around for a refund. I hope I actually get my money back. Everytime I called I got a different story in regards to my custom airline form. I hope they give me money back