Support PetsReviews of supportpets.com

I wanted my pet to become a PSA, but the pricing was out of my budget. I asked to cancel my ESA order and a representative named Diedra told me if I were to keep my ESA she would provide my PSA training with a scholarship. Once I accepted her generous offer, I never heard from her again. I feel I was duped by this company.

These papers did nothing for me and I am paying animal fees where I now reside

I have yet to receive the status of my order for the vest, collar tag and the ID card! What is this a joke!?!? It's been over 6 weeks!

Terrible customer service. They made a mistake in the name of the documents. I have sent probably 20 emails and tried 5 times to call. Horrible Experience. I am sure they will not deliver. I DO not recommend. They just do not deliver not care.

I paid 97.00 almost two months ago still haven't received paperwork or email I e reached out and called I was told it would be emailed and mailed paid for a trip I couldn't go on because I can't get the letter you may want to try another company im just out of 97.00

They were fast to approve and quick to send me follow up emails. However, after I signed up, it is difficult to get in touch with them to resolve any issue. They sent me documents from doctors from the wrong state :/ I emailed and called- keep getting the run around.. this is urgent as my new landlord needs it asap. Pretty frustrated… not sure who can help- might ended up be a waste of money

This company did well with the documents that were sent within a 24 hr period. However, the items being a vest and ID were on back order and still waiting since 4/2022. When I called Customer Service they told me they issued a refund of 67.00 which is what the two items cost. This was a lie. Called again and another rep told me they will issue the refund. Another lie. 3 months later I called to speak to a supervisor which never came to the phone and I received an email from a supervisor named Remy the next day stating that there are no refunds and that I had received the items. This is also a lie. Not only did he lie he did not tell me that he expedited the items with a different carrier which I'm sure he did on Friday since he did not include the tracking number in his email to show me when I supposedly received the items. I've received several emails from the USPS showing me a tracking number for the items and states they have not even picked the items up from shipper. It wasn't until I spoke to a rep on the phone on 4/25/2022 that I was informed that she will escalate the call to corporate level and that she was unable to track the package and that DHL is the carrier. This tells me that Remy the supervisor lied and that the previous reps lied. I'm sure if the corporate level hires incompetent employees they are probably no better. We will see. I'm out 67.00 Update: after many emails and phone calls a Mr Caique Garcia contacted me and was very polite and also had my refund issued. My hats off to Mr Caique Garcia, I just wish there was peace of mind to deal with Support Pets again. I am just not there yet.

BEWARE!!! Support Pets has STOLEN my money and refuses to give me a refund. I am a 66 yo woman on a fixed income with an 18 yo dog that has been diagnosed with stage renal failure. I NEED my money back ASAP. My original order was place and cancelled on April 27 but my requests have fallen on deaf ears. I WILL NOT STOP CONTACTING THEM UNTIL I GET MY $$ BACK!!! DO NOT PLACE YOUR TRUST IN THIS COMPANY!!! You have been warned!!