Support PetsReviews of supportpets.com

It is a waste of time and money, my landlord rejected the letter for being unreliable, and the website does not show policy details, so it is an advertisement that does not show why you will not get your money back. At this point, they told me that they would only refund 50% of the money. Based on this I will file a complaint on the BBB.

The form that they send you can literally be found on google with the exact same doctor listed. There is no personalization to the form besides your name and the name of your pet. The doctor listed is not even a doctor in my state and the form was not accepted by for landlord. They are giving me the run around in regard to a refund even though the form I was given was not accepted. 0/10 services. Try and more reputable one. (:

Support Pets YouTube ads are extremely misleading - ESAs are not service animals and cannot go "almost anywhere" as Support Pets ad claims. This idea that ESAs have access to so many public places is detrimental to people who have documented disabilities and need mobility help, medical alert help, etc from a trained service animal. If Support Pets can spread this misinformation, I personally would not want to support them, and I would not trust them because they have shown that they either don't understand ESA laws, or they do understand the laws and they just don't care and will say anything to get more business.

I got my documents but I haven’t received my dogs vest or pendant that I paid for.

They suck...they take forever, they are impossible to reach...getting your product takes 2-3 months at the earliest...their phone customer service is the absolute worst...they charge you one price (usually higher), and then right after you pay they start sending you emails for cheaper rates than what they offered you, and you get those emails daily....3 months now and I still have no products, but I paid in full....avoid this company at all costs. ***Update***10/5/2023 They just responded with a generic blanket answer...they said they could not help me because my review didn't have my personal ID numbers and data inside of it (so they can "look into it")...like I'm going to post my personal info here....SCAM SCAM SCAM!!!...they are not willing to help, and their response to my review should display that for you....they say they are here to help, but they are not...proof is right here...they have done NOTHING...3 months and no product...they say that they respond to every review, then where is my response for my original post on 9/20/2023???...so we know that is also a lie....here, scammers...here is my ID#ESA3691497233...now what's your excuse for not doing your job??? ***Update*** 10/3/2023 I wrote this review nearly 2 weeks ago and still no response or anything they keep promising me over the phone. I have also noticed that they are really good at responding to reviews like within a day or 2 of the original posting...my review was nearly 2 weeks ago and not a damn word from them...everyone says they are here to help, but no help ever actually arrives...no tracking number, no apologies, no refunds, no product, no giving a DAMN, no one reaching out to me,....why should they? Their customers have emotional needs...their customers are more than likely to write off what they paid for to avoid the undue emotional stress this company is giving their customers....so instead of supporting their customers emotional needs, they pray on it...for what?...your hopes that they will deliver is worth just under $200 to you....but to them it's 100% profit, and a complete loss to you...hey, buy it or don't, but don't say you haven't been warned...me on the other hand, I'm dedicating all of my free time for the next 3 months to delivering an onslaught of negative reviews, and destroying what little reputation they can hang on to....toy with me, and you will have a very OCD patient hell bent on bringing your little scam down....SCAM!! SCAM!!! SCAM!!!

Support Pets took my money but didn't provide the ESA letter in the 24-48 hour time frame promised. I contacted customer service and was told someone would get back to me in 24-48 hours about it. That never happened. I contacted them again to say that I wanted my letter by 9/18 or I would report the credit card charge as fraudulant. Zero response. This is a scam and I reported it as such. UPDATE:10-2-23 .... Only AFTER my negative review was verified (I provided proof of my experience to TrustPilot) did SP get back to me. Too little, too late. I wouldn't trust them even if they offered the ESA letter for free.

Got my ESA letter quickly via email. Not long after I got a package from them with a certificate wallet card, a vest and some other items. The vest was the wrong size. I called and they seemed very helpful and provided me with a RMA and I sent the too small vest back. According to the RMA 2-3 is required before the replacement arrives. 3 weeks have past, emails and calls don't get me anything other then we will look into it and get back to you, except they never get back to you. I would not recommend Support Pets. Update: So you should update your RMA document to say 4-6 weeks as well as letting your support people know that as one had no idea what an RMA even was, the other said someone would contact me and I am still waiting for that call.

Having a difficult time getting answers on when I’ll receive my letter after almost 2 weeks since the order, despite multiple attempts to reach out. I have no idea what to now and hate having to leave a negative review. The one star is because that is the minimum and because I do think the customer service was attempting to support, though their ability to provide meaningful answers seems very limited. Edit: Yes, I had to follow up multiple times in a 2 week period to continue pushing urgency and still getting no timeline update. To be clear - this wasn’t necessarily the customer service reps - it’s the whole model of how the time tracking and updates process works for SP. The matter was handled *after* I cancelled the order 2 weeks in and opted for a refund, at which point I got the ESA letter 6-8 hours after. The stress and time delay with no end in sight led me to be approved for and seek this service elsewhere - which came through within a day and no hassles. I still am moving forward with the refund. SP, that review does signal a lack of acknowledging that the process to receive services and products is faulty when there is such a backlog, and while I can sympathize with a sudden overwhelm, it cannot be put on the customer to simply deal with it.