Support PetsReviews of supportpets.com

Terrible customer service and all around poor company. I paid for a ESA over 10 days ago and have received automated emails that have stated a computer glitch has occurred with the saving process of your application and needs to be filled out again as I'm receiving emails stating my claim has been processed. I still have no ESA and have never spoken to a representative to resolve this issue. At this point refund my money so I can go somewhere else but wait I can not talk to anyone in order to do such so I guess I will keep receiving the same automated letters with no real response. A scam!!!!!

Terrible service and shady terms. I recently purchased ESA certification so that I could move into a new home with my dog. However, the HOA informed me they made a mistake and only accept Service Animal certificates. I reached out for a refund and according to Russell at Support Pet, they would only refund me a small percentage of the $99 that I paid. I informed them of the situation however it fell upon deaf ears. Beware and I repeat, BEWARE of Support Pet and their terrible terms and customer service.

They guaranteed documents in 48 hours. Didnt receive them, of course there is no # to call, only email. They created a "TICKET" for me and assured me they will come. I requested a refund, and they said they will get the documents, its been 4 days and I still haven't received the paperwork. Feeling scammed and I do not recommend this company at all!

They did not send documents within 24-48 hours and it’s starting to feel like a scam. I tried to contact customer services multiple times but I just end up getting automated emails without a reply. It’s been over a week since I paid them and no documents.

I submitted my documents and questionnaire and paid the fee. They claimed that you will have paperwork within 48 hours it took 72 which is not a big deal. However, my landlord did ask for their form to be completed. I was told that would take 48 hours it has taken seven days and I still do not have any resolution. They’re telling me that it’s been escalated and it can take another 48 hours. I would not recommend their service.

It's a bullsh*t scamming company that charges upwards of over $100 for a simple ESA letter that would give you permission to have a Service Animal. Yet the letter can be typed by anyone for pennies. There are templates for the letter on Google just by doing a simple Google Search for ESA letter templates. SupportPets.com is a BIG SUCK that abuses disabled people to take their money for a bullsh*t piece of paper that they then sell for over $100. Scam business. Buyer beware. ----- I am editing this review after receiving a reply from the bs business. Like I said before, they are really ripping off the disabled consumer with this extremely high-priced letter that anyone can get their doctor to make for them for free. And their website is full of all of kinds discounts and bs tricks to try to get you to buy their crap. And then they will never stop contacting you to get you to follow through and buy their $100 piece of paper letter your doctor will write for free. Do NOT do business with this seller. They are a big FAT scam.

I paid for documents and the extra package for harness and other pet supplies on 9/8/23. I never heard from anyone about status and it’s 10/23. I emailed requesting a refund late September with no response. That is a 0 stars from me. I reached out to my credit card company to dispute the charges and then a few days later I got my refund and the customer service emailed me the confirmation of my request. I will give 1 star for giving me my money back, even though I had to reach out to my CC company for it.

Edit to response: Are you honestly saying that I grossly misspelled my own name?? It must happen often if you have it stated on your page and in your emails that you will correct people’s names if misspelled. Honestly, horrible customer service all around. I moved states and hadn’t had time to find a new provider. The new apartment wouldn’t accept my out of state doctor’s note so I used Support Pets. I was approved within 48 hours. My name was misspelled. The grammar was horrible throughout the letter. It was very clear the writer was non-English speaking. I wrote back and asked for my name to be spelled correctly. That was 5 days ago. I’m still waiting. I’ve had to delay my move-in date because I can’t get an answer from Support Pets.