Support PetsWe are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Marie G.
The first time I received the information it was the wrong person/pets.
Response from Support PetsNov 8, 2022
Hi! We apologize for any inconvenience this has caused you. Please do not hesitate to get in touch with us. Our Customer Support team is available Monday to Sunday 9:00 AM to 6:00 PM EST. Thank you for understanding your understanding.
Lynette S.
I had thought that the card and tag came with the $100...but I had to pay another $60 just for them. That was what I needed because no one really has time to pull up the documents to show. It was alot and should have been more clear.
Response from Support PetsSep 4, 2022
Thanks for your feedback! Your review is greatly appreciated and we will definitely work to improve our company and services. Thanks for trusting and choosing us!
Becky L.
The tag and card are very nice. Professional.
Response from Support PetsSep 3, 2022
We are so happy to hear that you liked our products! Thanks for trusting and choosing us!
Carolyn S.
Great company
Response from Support PetsSep 2, 2022
We really appreciate your review! Thanks for trusting and choosing us!
Helen
Yes I received the documents. It took a while to get them but I do have them now. I am not all that happy that they are only for one year though.
Response from Support PetsAug 12, 2022
Thank you for your review! We are sorry to hear it took a while to receive them, but glad they arrived in the end. ESA approvals and documentation are good for one calendar year. Circumstances can change in a person’s life that is why we require our doctors to review every case on a yearly basis. Thanks for trusting and choosing us!
Erin F.
I found the whole ESA experience to be tricky. First of all, I didn’t appreciate all of the pricing games. One day it was $89 and then it was $119. I also was annoyed by the fact that they make it sound like your ESA can go anywhere, but when I called to talk to someone they said I needed to get my dog certified as a service animal.
Response from Support PetsAug 4, 2022
Thank you for your honest feedback, we appreciate it. Our goal is always to make the experience as easy as possible for our customers and their ESA's. We understand that the process can be confusing at times and we're constantly working to improve it. The $89 and $119 prices are for different packages. The $119 package has more items included. Thank you again for choosing Support Pets and please don't hesitate to reach out if you have any further questions or concerns.
Alexander C.
Sent me question sheet twice. I filled it out twice.
Response from Support PetsJul 6, 2022
Hi Alexander, Thank you for your review and for supporting Support Pets. We're sorry to hear that you had some trouble submitting your question form. We hope to better serve you in the future!
Anthony P.
Got my letter in 48hrs. Website is alright. Spend a bit of time with customer service. Tend to get most of my questions answered.
Response from Support PetsJun 22, 2022
Hey, Anthony! Thanks for your feedback, we understand your concern, and we thank you for letting us know what we need to work on. We hope to better serve you in the future and wish you and your ESA all the best!
