Laren
7 Weeks of Nothing
I placed an order for two items at the beginning of January. At the end of December, I still hadn't received them. Upon checking the order status, they still hadn't been shipped out. I tried to cancel the order and got a server error. I sent an email to the Contact Us email address. TT responded quickly to my message and immediately provided the requested refund. He explained that the item(s) been on back order for a sometime. TT's quick response is the only reason I'm giving more than one star. The company should have contacted me to let me know why it was taking more than 2 months to fulfill my order. Plus, when I was asked to leave this review, implication was that I was giving a review on TT's customer service, not the company in general. I have since adjusted this review accordingly. Hopefully, you'll have a better experience with this company.




