Ali A.
Disappointed after 2 weeks
I was using supliful and greatly satisfied with the product but there happened some issue and after that they gave me free subscription for week and told me it will not renew automatically but, it auto renewed after a week. Then i asked for a refund but there has been almost 2 weeks now and i have not received my refund yet. Use supliful carefully, they say something else and do something other
Response from SuplifulApr 16, 2024
Hi Ali, We're sorry to hear about your experience and the inconvenience caused. Our team takes customer satisfaction seriously, and we strive to resolve any issues promptly. Regarding the refund, our agents have already provided proof of the refund transaction to you, including the ARN number, which your bank can use to locate the returned payment. Please note that the processing time for refunds can vary, especially with international banks. We understand your frustration, and we want to assure you that we have initiated the refund as per your request. However, the timeframe for funds to settle may be beyond our control once the refund is processed from our end. We recommend reaching out to your bank directly to inquire about the status of the refund and provide them with the ARN number for assistance. If you encounter any further difficulties, we encourage you to speak with your bank's manager for further clarification. We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please don't hesitate to contact us.