SuplifulSupliful is a on-demand order fulfillment service that fulfills and ships food and sports supplement products for online businesses. Our platform lets nutrition experts, fitness coaches and small entrepreneurs create their own supplement brand without upfront investments in stock and warehousing. You can experiment with different store concepts and product portfolios without any risk.
Supliful (supliful.com) has 426 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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IT & Communication · FORT COLLINS, Colorado
Excellent
IT & Communication · Parker, Colorado
Excellent
IT & Communication · Aurora, Colorado
Excellent
IT & Communication · Denver, Colorado
Excellent
426 approved reviews, newest moderated first
Bettina B.
Great company to work with if anyone wants to start their own dropshipping business!
Response from SuplifulJul 24, 2024
Hi Bettina, Thank you so much for your positive feedback! We're delighted to hear that you're enjoying working with us. If there's anything else we can do to support your dropshipping business, please let us know. Here's to continued success together!
Mario L.
Supliful has been an easy and seamless addition to my new Shopify store. Their support and fulfillment team has been incredibly supportive and quick to respond, very friendly, clear, concise, and respectful. Their user interface is easy to use and very seamless in connecting to Shopify. They are great and easy white labeling company for anyone looking at starting a business. They have quite the variety of different supplements. They also have a cool accelerator program to help a new brand start and get set up, not only on their platform, but also on Shopify. Though I did not take advantage of this service, I always thought it was cool and very useful.
Response from SuplifulJul 24, 2024
Hi, Thank you for your fantastic review! We're thrilled to hear that Supliful has been a seamless addition to your Shopify store and that our support and fulfillment team has been helpful and responsive. We're also glad you find our user interface easy to use and appreciate our variety of supplements. It's great to know that you find our accelerator program valuable, even if you didn't use it. We're here to support you in any way we can as you grow your business. If you ever need assistance, don't hesitate to reach out. Thanks again for your kind words!
Enthuziazm N.
Very good support & quality products
Response from SuplifulJul 24, 2024
Hi Enthuziazm Nutrition, Thank you for your kind words! We're glad to hear that you're pleased with our support and the quality of our products. If you ever need anything, don't hesitate to reach out.
Aaron A.
I have really enjoyed the experience of working with Supliful. Not only have they significantly enhanced their assortment, but they’ve also kept improving their customer service. They are always very responsive and great to work with!
Response from SuplifulJul 22, 2024
Hi Aaron, Thank you so much for your wonderful review! We're thrilled to hear that you've enjoyed working with Supliful and appreciate your kind words about our assortment and customer service. Your feedback motivates us to keep improving and providing the best possible experience. We're always here to help and look forward to continuing our partnership!
Devin H.
Nicest staff i have ever met, great response time and very respectful 12/10 10 being good
Response from SuplifulJul 19, 2024
Hi Devin, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our staff. Your feedback motivates us to keep providing excellent service. If you need anything else, please don't hesitate to reach out. 12/10—we're flattered!
Y R.
I had high hopes for Supliful when I first started working with them, but my experience over the past six months has been nothing short of frustrating and disappointing. Despite their great business idea, it’s clear that they are in over their heads and cannot deliver on their promises. Communication Issues: From the beginning, communication has been a major issue. They NEVER inform you when products are running low, but will gladly TAKE YOUR MONEY and then place your order on hold leaving you to guess what happened. There is a severe lack of transparency and proactive communication from their end. False Promises: Time and again, I have been promised that products would be restocked on a certain date. However, these promises are never kept. One of my customers has been waiting for over a month for their order, and this is not an isolated incident. Each time, I am assured that the products will arrive soon, only to be let down repeatedly. Even sample orders taKe 6 weeks to send out. Then they lie and say they sent out an email. Operational Inefficiencies: Supliful's operational inefficiencies are glaring. They seem unable to fulfill orders in a timely manner, and the delays are unacceptable. I have invested hundreds of dollars into product development and label designs, spending countless hours perfecting these labels for products that Supliful promised to deliver. Despite my efforts and investments, I am left with nothing but empty promises. Lack of Reliability: It’s evident that Supliful cannot handle the volume of orders they receive. Their inability to restock and fulfill orders consistently has severely impacted my business. The constant delays and false assurances have eroded my trust in their capability to deliver. It's very clear that they want us to use them to drop-ship meanwhile they're drop shipping from third parties themselves. It's a mess and a scam. How can you tell your customers to rely on you to ship out orders when you don't even have the raw materials and stock yourself?!?!?! Either you have everything in stock and actually deliver your promises to your customers or don't run this type of business at all. I don't know how the founder has the audacity to make false promises. I do not think he fully understands this business model at all and he's way in over his head. Drop shipping means you have the items readily available to ship out AS SOON as the order comes in and that you let customers know when items are running low so that they're aware to not sell them. They will have you selling products blindly thinking they're in stock but they are really not. They are drop shipping themselves from different factories and expect others to rely on them. It's laughable and disrespectful to real business owners who care about integrity and delivering a transparent and great service. Conclusion: I really, really wanted this partnership to work. Supliful’s concept is fantastic, but their execution is severely lacking. Until they address these critical issues, I cannot recommend their services to anyone. Save yourself the frustration. They will only make you look bad with your customers, make you spend money on labels for products you will never see and waste your time. The founders should be DEEPLY ashamed of themselves with the scam they're running here. They're not ready and should stick to selling products they actually OWN. If you don't have enough capital for this business don't promise you can do it! Period. If you want to spend weeks reaching out to customers telling them their order is still not here or that they have to cancel etc etc GREAT. But if you actually care about your customers and business do not use Supliful. They have no shame and clearly put their customers last, not to mention they don't fully understand the business model they're running. I t tried to work with them but I simply have no sympathy for business owners who lie, over promise and under deliver, and make you waste time money and energy.
Response from SuplifulJul 1, 2024
Y Rodriguez, I apologize personally for such a bad experience using Supliful. U want to emphasize that our only goal is to help other businesses to succeed with Supliful and become profitable. It is never our intention to cause frustration and create even more challenges for business owners. Though we are not perfect in our execution, we tend to fuck up on multiple occasions,and, yes, not deliver on our promise. But we always try to do everything honestly, putting in our best effort and making sure our businesses can succeed. This is an extremely complex business model to run, we are less than 3 years in the market yet it is being asked from us to operate like Amazon. Only the ones who are sleeping don't make mistakes. Below I will address all the mentioned paragraphs and give our side of the whole story: Communication: Definately communication from our side needs improvement. We have a WhatsApp community group where we distribute information, we send all critical information via email. All subscribed accounts have access to our customer support chat. Also, we are trying to figure out ways how to best communicate stock levels in our warehouse, as well as automatically push out of stock notifications to your Shopify stores. False Promises: We don't lie. This is not how we operate Supliful and run our business. We are driven by honesty and full transparency on our business. When it comes to false promises it is a chain of events that effects us telling the wrong information. For example, one of our partners says that a product will be delivered in 15 days, when after a week they just change their statement and say it will take another 15 days due to lack of an ingredient for their product. This illustrates the complexity of the supply chain we are operating and it is not so straightforward. Operational inefficiencies: We are happy to give you back the 100s of dollars you invested. Please reach out to us. We don't want you to lose any money. I must agree that this year operationally has been challenging and the growing pains have continued longer than expected. We know what aspects we need to improve to take operations to the next level, however, lack of resources limits our ability to move faster and implement these features. Lack of Reliability: Our operation currently is struggling with many smaller businesses, which demands from time to time is unpredictable. However, for our larger clients generating most of the revenue for Supliful the product processing and shipping is seamless. We have delivered huge value for them. Conclusion: Our mission is to enable private labeling for the masses. So that anyone can come to Supliful and launch their own fully custom consumer brand. To complete that mission we will fail, things will not go our way and there will be situations when unfortunate chain of events happen. However, I want to emphasize that we are not a SCAM, we have helped people build 7-figure business, and become financially free in less than 3 years of operations. In this time business have made almost $20m and we have shipped out more than half a million units. That is large contribution for the US economy in such a short time. Supliful team operates transparently, honestly and with the best interest at heart for the business that use our service. If you would like to talk to me personally fee free to book a call with me from my LinkedIn profile I be happy to address any concerns. :https://www.linkedin.com/in/martinslasmanis/ Sincerely, Supliful CEO Martins Lasmanis
GiladYTv
I first heard about Supliful through social media, and it was a revelation. The posts and testimonials about how Supliful could simplify the process of starting a supplement company caught my attention. As I delved deeper, I realized that Supliful provides all the tools and resources needed to bring a supplement brand to life, from product development to packaging and distribution. This discovery sparked a newfound excitement and confidence in me, as it made me realize that I could finally pursue my dream of creating and launching my own supplement company.
Response from SuplifulJun 10, 2024
Hi GiladYTv, Thank you so much for sharing your experience with Supliful! We're thrilled to hear that our platform has inspired and empowered you to pursue your dream of creating your own supplement company. It's our mission to provide all the necessary tools and resources to simplify the process, and we're delighted to know that we've been able to support you on your journey. We can't wait to see your brand come to life and wish you every success in your venture!
I am X.
Today I noticed the prices are changed. I stopped
Response from SuplifulJun 13, 2024
Hi there, Thank you for your feedback. We understand that changes in pricing can be challenging. We had not changed our prices for 2 years, but we needed to do so to improve our services, stay afloat, and expand our product catalog. We notified users well in advance of these changes to give you time to prepare. Additionally, you might want to explore our Paid Plans, which offer lower prices, enhanced product mockups, and faster customer support. These plans are especially beneficial for stores with consistent sales volumes.