Marilyn B.
Very helpful with my needs
Great. They seem intuned and wanted to help any way they could. I would and have recommended them to other people.

Superior Van and Mobility is an industry leader providing automotive mobility solutions for the consumer and commercial transportation industry.We have numerous locations across the South and Midwest. All of our locations are open Monday – Friday, 8 AM - 5 PM for sales, service and rentals. Saturday hours by appointment only.We provide FREE in-home demonstrations & consultations, and 24/7 emergency service for our customers.If you are looking for quality, honesty and an overall astonishing experience with your next mobility purchase, look no further than, Superior Van and Mobility. We are here for you today and tomorrow and all your changing needs.
Superior Van and Mobility (superiorvan.com) has 339 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Marilyn B.
Great. They seem intuned and wanted to help any way they could. I would and have recommended them to other people.
Wanda W.
I have a Go-Go Scooter and needed a way to load in it our van, so we had a lift installed. It's been approximately 4 years since the installation and we've had a couple of minor problems, but Superior has taken care of them and we have been very happy with them.
Brian T.
Great service Great work recommend there service anytime.
Damon S.
The service was excellent. The people were more than friendly and courteous and understanding. I have only two criticisms, one major and one minute. First the minute, it was a shame that we weren't able to customize the vehicle at all. People want to have something a little different from others. But my biggest problem was with the vehicle itself. There was a bad battery in it, which caused the ramp mechanism to malfunction, which then caused much unnecessary stress on me and my caretenders. The technical staff handled this problem admiralby, and exchanged the faulty battery, and the door and ramp mechanism is working great. Thank you all.
ANTHONY TONY T.
I purchased a $65,000.00 Toyato van for my husband who had ALS. I picked up the van in August of 2015 and my husband passed away in Sept. of 2015. He was never in the vehicle. At the time I purchased I asked what could I do with the van upon my husbands passing, as we knew his time was very limited. I was told they would buy it back at a loss of probably $8000.00 to $10,000.00. When I took it to them in Nov. of 2015 with less than 1,000 miles, their offer was $35,000.00. Which was unacceptable to me. I advertised it and sold it for $55,000. I was terribly disappointed with Superior Van. My husband had some VA benefits and the salesman seemed to think they should'nt pay me a higher price due to the fact that VA had paid part of it, as his benefit, but what mattered was that the Van was worth a lot more than the $35,000.00 Superior Van offered to buy it back for, regardless of the fact of who paid what to Superior Van. It was a benefit VA wanted my husband to have as they felt his ALS was service connected. It seemed Superior Van wanted the benefit that was for my husband. Needless to say I was and am very disappointed in the transaction. The van was worth the full price and the man I sold it to was pleased to get it at the reduced price. Mrs. Denton
Response from Superior Van and MobilityJan 16, 2017
Dear Mrs. Denton, Thank you for taking the time to let us know about your experience. Our deepest sympathy is extended to you over the loss of your husband. During your difficult time, I'm very sorry that there appeared to be some miscommunication between some of the parties internally here at Superior. We will take your response back to the General Manager and staff at this location and discuss how we can better serve others if this type of situation were to arise again. Again, thank you for letting us know about your experience. It is only with honest feedback from important customers like you that we can evolve into a better company. Sincerely, Tammy Johnson Director of Business Development Superior Van & Mobility | Corporate Office 1506 Lakeshore Ct., Louisville, KY 40223 O: 502-238-2827 | C: 502-595-7505 | [email protected] www.superiorvan.com
MARVIN B.
Very responsive to making everything just right.
D W.
We used Indianapolis dealership 1st we were lied to by our salesman Jimmy. We asked if a hitch could be placed on back of the van. We didn't want to buy if it wasn't possible. He actually pretended to call Zeibart in front of us to confirm. We took the vehicle to have this put on at several dealers and it's not possible. We called and spoke with the manager and he said we could not put a hitch on and he's sorry we were told we could. Their excuse was ' Jimmy is new" 2nd The title was messed up and it had too many previous buyers so I had to re-send the title back to them and wait several weeks to get a new title. They acted like it was an inconvenience every time I called for the title. They apologized and said they would offset some of my DMV fees With a gift card that I got 6 weeks later for $10. 3nd the ramp broke at least 4 times in a one year period while we were out. Every time they acted like we had broken it. It was a wiring issue every time. 4th Jimmy assured my Husband who was dying from ALS he would take care of me on buy back. We owned the van for 15 months it's was a 2014 in great condition. They offered me 8,000 less than what I owed. We had a great interest rate and made regular monthly payments. I had to find another company to sell the van to. Please do not trust this company
Response from Superior Van and MobilityJan 16, 2017
Dear Mrs. Worley, Thank you so much for taking the time to respond to our survey. First, we are very sorry for the loss of your husband. We apologize if your experience with Superior made a difficult time even more difficult. We take our customer's feedback very serious and appreciate your honesty. We will be discussing your comments with the General Manager and staff at our Indianapolis location. Thank you once again for the time spent in replying to us. We wish you the best for a peaceful 2017. Tammy Johnson Director of Business Development Superior Van & Mobility Corporate Office C: 502-595-7505 email: [email protected]
RICHARD J.
Superior Van installed an electric seat in my custom van. Great job. Love the seat...