Superior Van and MobilityReviews of superiorvan.com

The staff is professional and compassionate. They were incredibly helpful and repaired my mobility scooter lift system in just 40 minutes. I highly recommend them.

Nathan went above and beyond in providing a seamless transition for a trade in of my 2020 Odessey to a new 2026 Odessey. His assistance with the VA, USAA, explaining car features and completing required paperwork was exceptional. The receptionist was courteous and the conversion technician was professional and competent. I would highly recommend Superior Van to everyone who needs mobility assistance with vehicles .

Joseph Cespedes was our contact with this purchase. Joseph, patient, understanding, passionate. He went to lengths to find a van for my brother. He made the process easy and convenient. HIs focus was not on just a sale, but a purchase that would fit the need of the customer.

I vested the Ypsilanti location for the first time two weeks ago. the staff was friendly and helpful. they did a great job on my van. I appreciated that they put a coat of paint on my ramp. they were able to service my EMC hand controls which is why I initially went there because I could not find anyone else in the Southeast Michigan area who could. Thank you!

Please don’t buy from this company they overcharge handicapped people charged my son $370 for 2 straps installed on a lift.

one of the easiest rentaIs I have ever had. Easy to work with. Pleasant, patient and helpful

One star is too good for Superior Van & Mobility in Fishers, IN. I ordered a lift in May, 2023. In July, I still had no idea when my lift would arrive. I called Superior several times leaving messages, no one bothered to return my calls. My daughter went to Superior to see if she could get some answers. She was told that several calls were made to me and messages left on my phone to let me know the lift had been there waiting for me to contact them. I have an iPhone. All calls incoming and outgoing can be viewed in the history, in addition, the bill shows the history. Finally, the lift was installed in July. I was told it would take several hours to complete installation, and they would call me when it was completed. Several hours passed, again, I heard nothing from Superior, I had to contact them. When I got ahold of someone, they said it had been done for a while. When we arrived to pick up our van, we were told that the wrong license plate light kit had been ordered. They said they ordered the correct kit, and should arrive in about a week. I heard nothing. I called and called. Again, we had to physically go to Superior for any answers. They kept saying “soon” or “next week”. We were leaving for an extended trip in August without a license plate light. About five days into our trip, we attempted to use the lift and found it had no power. There we were in Colorado with a brand-new dead power lift. I had no idea where to go for repairs. We spent about five days in and out of service departments waiting for repairs to be completed from Colorado to California. The General Manager from each location agreed that the lift issues were caused by “improper installation”. The wiring harness had been installed too close to the exhaust pipe melting the wires completely through. Poor installation caused us so much stress and money. We had to extend our hotel stay while repair were done. We had booked a cruise, several shows and dinners that we had to cancel. The lift wobbled so bad, bolts and washers came off somewhere in the mountains. My mobility scooter slipped half way off the lift while driving in the mountains. I had to purchase ratchet straps to secure the scooter to the lift. Without power, the lift had to be raised and lowered manually with a tool I had to purchase. We had to extend our hotel stay several times, cancel a cruise, dinners, shows and more. Again, Superior in Fishers, IN deserves less than a 0.

I wanted information about government funding and/or financing. The financial advisor called me and would not let me get a word in edge wise to ask about financing someone appeared at her door within 20 seconds into the conversation and she talked so fast and I kept trying to interrupt her to ask about financing I was unsuccessful she couldn’t get me off the phone fast enough and said she would email me the information. This encounter could not have been more unprofessional and rude. I’ll guess I’ll look somewhere else I don’t like the way I was treated.I spoke to someone by the name Karen? At the Madison Avenue location.On the website it clearly states they can assist with finding government funding.