Superior Van and MobilityReviews of superiorvan.com

Please don’t buy from this company they overcharge handicapped people charged my son $370 for 2 straps installed on a lift.

One star is too good for Superior Van & Mobility in Fishers, IN. I ordered a lift in May, 2023. In July, I still had no idea when my lift would arrive. I called Superior several times leaving messages, no one bothered to return my calls. My daughter went to Superior to see if she could get some answers. She was told that several calls were made to me and messages left on my phone to let me know the lift had been there waiting for me to contact them. I have an iPhone. All calls incoming and outgoing can be viewed in the history, in addition, the bill shows the history. Finally, the lift was installed in July. I was told it would take several hours to complete installation, and they would call me when it was completed. Several hours passed, again, I heard nothing from Superior, I had to contact them. When I got ahold of someone, they said it had been done for a while. When we arrived to pick up our van, we were told that the wrong license plate light kit had been ordered. They said they ordered the correct kit, and should arrive in about a week. I heard nothing. I called and called. Again, we had to physically go to Superior for any answers. They kept saying “soon” or “next week”. We were leaving for an extended trip in August without a license plate light. About five days into our trip, we attempted to use the lift and found it had no power. There we were in Colorado with a brand-new dead power lift. I had no idea where to go for repairs. We spent about five days in and out of service departments waiting for repairs to be completed from Colorado to California. The General Manager from each location agreed that the lift issues were caused by “improper installation”. The wiring harness had been installed too close to the exhaust pipe melting the wires completely through. Poor installation caused us so much stress and money. We had to extend our hotel stay while repair were done. We had booked a cruise, several shows and dinners that we had to cancel. The lift wobbled so bad, bolts and washers came off somewhere in the mountains. My mobility scooter slipped half way off the lift while driving in the mountains. I had to purchase ratchet straps to secure the scooter to the lift. Without power, the lift had to be raised and lowered manually with a tool I had to purchase. We had to extend our hotel stay several times, cancel a cruise, dinners, shows and more. Again, Superior in Fishers, IN deserves less than a 0.

I wanted information about government funding and/or financing. The financial advisor called me and would not let me get a word in edge wise to ask about financing someone appeared at her door within 20 seconds into the conversation and she talked so fast and I kept trying to interrupt her to ask about financing I was unsuccessful she couldn’t get me off the phone fast enough and said she would email me the information. This encounter could not have been more unprofessional and rude. I’ll guess I’ll look somewhere else I don’t like the way I was treated.I spoke to someone by the name Karen? At the Madison Avenue location.On the website it clearly states they can assist with finding government funding.

DO NOT BUY FROM THEM!!!!! I trusted them when they told me my sons chair would fit so we purchased a brand-new Chevy Traverse our first ever handicap vehicle. When we got his powerchair and realized that it didn't fit the first thing I did was contact Superior Van and Mobility thinking that they would make it right with us. WRONG!!! They never once backed up the fact that they said it would fit. Instead, they said it was a used car now and that I would be losing money on the buy back! It was not our fault, but we are the ones losing money because we trusted them. NEVER buy from them unless you have it in writing that the wheelchair will fit. These cars are already expensive and then to lose our hard-earned money because a company doesn't care about their customers or handicap families. Apparently, all they care about is getting a sale and making money off people. Shame on them! If I could give a rating lower, then this I would!

I purchased a $65,000.00 Toyato van for my husband who had ALS. I picked up the van in August of 2015 and my husband passed away in Sept. of 2015. He was never in the vehicle. At the time I purchased I asked what could I do with the van upon my husbands passing, as we knew his time was very limited. I was told they would buy it back at a loss of probably $8000.00 to $10,000.00. When I took it to them in Nov. of 2015 with less than 1,000 miles, their offer was $35,000.00. Which was unacceptable to me. I advertised it and sold it for $55,000. I was terribly disappointed with Superior Van. My husband had some VA benefits and the salesman seemed to think they should'nt pay me a higher price due to the fact that VA had paid part of it, as his benefit, but what mattered was that the Van was worth a lot more than the $35,000.00 Superior Van offered to buy it back for, regardless of the fact of who paid what to Superior Van. It was a benefit VA wanted my husband to have as they felt his ALS was service connected. It seemed Superior Van wanted the benefit that was for my husband. Needless to say I was and am very disappointed in the transaction. The van was worth the full price and the man I sold it to was pleased to get it at the reduced price. Mrs. Denton

We used Indianapolis dealership 1st we were lied to by our salesman Jimmy. We asked if a hitch could be placed on back of the van. We didn't want to buy if it wasn't possible. He actually pretended to call Zeibart in front of us to confirm. We took the vehicle to have this put on at several dealers and it's not possible. We called and spoke with the manager and he said we could not put a hitch on and he's sorry we were told we could. Their excuse was ' Jimmy is new" 2nd The title was messed up and it had too many previous buyers so I had to re-send the title back to them and wait several weeks to get a new title. They acted like it was an inconvenience every time I called for the title. They apologized and said they would offset some of my DMV fees With a gift card that I got 6 weeks later for $10. 3nd the ramp broke at least 4 times in a one year period while we were out. Every time they acted like we had broken it. It was a wiring issue every time. 4th Jimmy assured my Husband who was dying from ALS he would take care of me on buy back. We owned the van for 15 months it's was a 2014 in great condition. They offered me 8,000 less than what I owed. We had a great interest rate and made regular monthly payments. I had to find another company to sell the van to. Please do not trust this company