Superior PropaneReviews of superiorpropane.com

Worst consumer service in Canada Unable to get propane on multiple call! Did write numerous complaints …never got feedback! A dangerous company that leaves clients without heat or hot water!

We have reached out to fix a leaking value so many times over the last week and a half. Not only is it unsafe, but when they finally responded to the issue they said it wasn't their problem and wont come out as its not part of their equipment. Despite already coming out to look at it and telling us to call them to come back

Tanks are almost empty and nobody can tell me when a delivery will be made. Nobody answers the local phone number. The 800 number people just say oh well we’ve asked them to expedite this. And then nothing happens. Customer service is absolutely awful! The new “we’ll never run you out of fuel guarantee “is a lot of BS. Now I’m going to have to look for a different provider.

This is a fraudulent company that will abandon you and use absurd excuses as to why they cannot deliver propane to you There is an un written business ethic at this firm if you are a smaller customer they will Drop you ans nkt deliver anything if they get busy regardless of how much you depend on tbe propane I reached out 7 times ans asked for emergency delivery asn then they failed to deliver on tbe date they gave me That was a week ago They said cause I own my own tank I can buy from whoever ans that I only have one tank I now have two they are prioritizing other more inputs t customers They don't care about you move on try anther supplier This is a company without a heart

***UPDATE **** After 3 more calls each one assuring me that they will take care of me right away since I was down to 8%. Last agent I spoke to said she would send the request as an emergency fill. I told her that there's a large delivery fee for emergencies, but, I'm not paying it since it's Superior that kept me waiting, I shouldn't be responsible for their lack of prompt delivery. Finally today, the truck arrived, so thankful to get topped up,however, we should never have had to wait so long. Next delivery request should be just as difficult, I'm sure. I've lost all trust in Superior Propane. Superior propane took over from Pepco a few years back. I don't have enough time to tell all of the frustration and upset Superior propane has caused us. When we first went with them I was VERY specific about our situation. We're rural, in a snow belt, we depend on propane to heat our home. I asked ( more than once,twice, etc)if we could get topped up the third week during the winter months. That's 4, maybe 5 total. I was assured that this would never be a problem. Two reasons for my request, first being, if we were topped up as requested, should we have a major storm, we wouldn't have to worry about propane running out. We have a 500' driveway, we're in our 70's so we might not be cleared out for the truck. Secondly, being on a pension, I need to have a budget, I don't think that's unreasonable. I called Dec 5th to request a top up just before Christmas. Long story short, I was told that I didn't need propane then, Superior has customers that need delivery more than us. Received an email on Dec 16th saying we were getting a delivery on the 17th. Nope, didn't happen. Here we are January 7th, still no propane even though another email said it would be delivered today. Last evening, I got an email saying that it's being rescheduled, but don't worry, they know we have plenty of propane. We're at 16%. I'm starting to check out other companies, but I'm not seeing anyone that gives better customer service. I'm so worried about running out.

We were customers of Osterman propane. Then they were bought out by Superior(anything but superior) propane. They allowed two senior citizens to freeze by miscalculating propane use. We lost heat on the second floor. We thought it was our system, so arranged for a visit by our HVAC company. Then we lost heat on the first floor, and could not use our gas stove. So after checking the gauge on the tank we called Superior and cancelled the HVAC people. The gauge read zero. The operator told us that she would send the on call driver, but then she told us that he refused to go out in the evening because he was maxed out on his DOT allowed hours. A delivery came the next morning, so the company’s plan for emergency service fell through. I contacted the company on line and explained in detail what happened. Later that week I was contacted by a company rep who totally ignored the company’s lack of service and incompetence. She implied that we needed to have our heating system serviced by an HVAC company. You see, when the propane tank has no propane in it, no degree of HVAC service will help.

I've been calling for a delivery for 2 weeks and have not been able to get anyone on the phone after waiting hours. About to run out of fuel! Terrible company and awful customer service.

I am currently a customer of superior propane and like many homes in my neighbourhood we are low on propane. We are at 14% with a delivery scheduled for January 11th. Our previous fill dates were January 4th and 6th. We one of 200 in this area waiting for a fill. This has been a problem ever since superior propane obtained Highland Propane. We went from excellent customer service to non existent