Cynthia L E.
Monique Gonzalez went above and beyond…
Monique Gonzalez went above and beyond to assist me in getting a quote that the client will accept-saving this client for BOLT and our Agency.

bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
bolt access (superioraccess.com) has 404 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Cynthia L E.
Monique Gonzalez went above and beyond to assist me in getting a quote that the client will accept-saving this client for BOLT and our Agency.
Derek P.
Hi, I wanted to share some feedback regarding the Bolt platform. More times than not, the system is extremely slow and even the simplest changes to a quote can take a long time to process. In many cases, I request a quote and it takes hours to receive an update. However, I want to highlight that Monique was fast, efficient, and very helpful in assisting me with getting a customer’s commercial auto quote completed. Her responsiveness made the process much smoother despite the platform delays. Thank you, Derek Prine Prine Insurance Agency, LLC
Response from bolt accessDec 3, 2025
Dear Derek, Thank you for your feedback regarding the platform and your experience with quote processing time. We value this input as we work to continuously enhance system efficiency. We want to confirm that our standard turnaround time for quote updates is 2 business hours. For any request requiring a faster response, we strongly suggest you call our support team directly. We staff our phone lines and chat to expedite urgent requests and will prioritize your call to ensure the fastest possible resolution. Speak soon, The bolt Team
nicole
Jessi provided amazing and prompt service. Was not a long wait to speak to rep and questions were answered quickly.
Dan P.
Really enjoy working with the Bolt team. They are very positive and very helpful. Any probvlem that comes up they are always there to help my agency and the client
Kush
They are not even half as good as they promise. Their platform access stops working abruptly. And right then their sales rep and customer support also vanish. No response to phone calls or emails. When the platform is actually working, their quotes are rarely close to the current quotes customers have. Absolute waste. I would rather suggest First Connect.
Response from bolt accessNov 25, 2025
Dear Kush, Thank you for taking the time to share your candid feedback regarding your past experience with our platform's reliability, quote accuracy, and the level of support you received. We truly value this input as we constantly strive to improve our service for all agents. We understand that past experiences can shape future decisions. We want to assure you that we have significantly invested in both our technology and our support structure to ensure all our partners have the reliable tools and responsiveness they need to succeed in today's demanding market. Immediate Next Steps: To personally address your feedback and share specifics on our recent platform and support enhancements, our Agency Success Manager, will be reaching out to you directly within the next 2 business hours. We are committed to earning back your trust and proving that bolt can be the reliable partner you need. Sincerely, The bolt Team
Kal
It’s great and convenient
Karen
I like it that the underwriters got back to me promptly, with the answers I needed. Very helpful for new agents.
Lauren K.
Not all representatives of Bolt have always been helpful, but Jessi was quick and on point. Glad she took my call today!