SupercutsReviews of supercuts.com

At approximately 12:30 PM, my daughter and I visited the Supercuts location at 5440 Thornwood Dr B, San Jose, CA 95123. We were checked in by a stylist named Abi. My daughter requested a simple haircut with bangs, and I provided reference photos for the stylist. During the service, the bangs were cut excessively short. Without addressing the error or attempting to correct it, the stylist ended the service and directed us to the register. The result was significantly different from what was requested and is not able to be styled or corrected. I expressed my disappointment with the service. The stylist responded, "okay, don't pay me," and no payment was made. I requested to speak with a supervisor, but one was not available at the time. My daughter was very distressed and in tears following the experience. We attempted to purchase accessories to help style her hair, but it could not be corrected. I returned to the salon at approximately 2:12 PM on the same day to request the stylist's full name and license information in order to file a report. The stylist refused to provide her information and raised her voice at me in front of customers and staff. I began recording the interaction at that point. No other staff members were able to provide her information. This experience has been very upsetting for my daughter, who is now self-conscious about her appearance. This stylist seems to not be happy, she never apologized to my daughter instead she yelled at me as my daughter stood next to me crying and devastated from this woman named Abi who just ruined her hair. I honestly felt afraid from how this woman reacted towards my daughter and I.

Jeanette was extremely sweet and a wonder with her scissors. I was skeptical about going to a different salon than usual, but delighted to have found Jeanette. The salon was bright and clean and upbeat!

They did not cut my hair the way I wanted it.

fast services & price

I had a 2:45 appointment and arrived at 2:40 to the Framingham location. I was told the Mari was running late and there were 2 ahead of me. I was shocked. It is okay to be 10 even 15 minutes late but as I have been going to this location for several years; this was unusual. I couldn’t believe she could be over an hour late if she was just doing scheduled appointments. I asked to speak to the manager and was told it was Mari who turned and then continued cutting someone’s hair. A young girl in a flannel shirt and glasses said her appointments took longer than expected and this sometimes happens and people are human. I asked her for her name and she would not give it to me. The excuse didn’t make sense. Since I had another appointment I couldn’t wait an hour and at this point didn’t want to see Mari who didn’t want to speak to me. The young girl was very rude.

Billing error with Unlimited subscription - double-check your receipt! I recently signed up for a Supercuts Unlimited subscription at this location. Despite explicitly requesting the yearly plan, I was incorrectly registered for the $21.99 monthly plan. I had to contact corporate support to rectify the billing error and move me to the correct annual tier. This onboarding mistake was incredibly frustrating and required unnecessary effort to resolve. If you sign up for a membership here, I strongly recommend checking your receipt immediately to ensure you are enrolled in the correct billing cycle.

Do not honour prices on the website and rude staff - won’t go anywhere near this place - went to get my twin nieces hair cut and doubled the price when we went there so didn’t have it done. The staff are rude and not warm or friendly towards young children. Would avoid Watford store - dreadful

I've had bad hair my entire life. Actually, my hair is great, it's thick and there is a lot of it, just never looks right. I don't know if it's because it grows weird or it's difficult to control, or what. But about 2 years ago I made it a point to find a good barber shop who can do it right. On that journey I've tried about a dozen of salons, with prices ranging from $20 to $120 with mixed results - some were better than others, but even the better ones were not consistent. I knew that Supercuts existed, but always thought that it's for like kids and people with short buzz cuts, so I've never even considered it. But then I went to one and got a really cheap haircut that looked great. I was surprised. Then went back to it again 2 months later and got another great cut. I am now a believer! Thank you.