SuperclosetReviews of supercloset.com

I ordered a Grow system - tent and bubble growing set with lights for $3500. I am on MONTH 3 and I have still NOT RECEIVED EVERYTHING to set it up. I have sent OVER four dozen e-mails and spoken to SuperCloset, the Shipping Company, & my credit card company, over a dozen times. I have also been endlessly checking UPS tracking numbers to see if the missing parts are coming. I really don't know how they are in business with such poor service and only one person being the speaker of the company. The initial set came after a month and a half of calling and pleading for the order to be delivered. Since then I have had multiple problems discovering them one by one, first the itemized list that comes with the system is completely wrong, as is any instructional videos to assemble it, and instructional paperwork. Then when I started inquiring about the missing parts, they had the audacity to tell me that they work on COMMISSION, so time spent with me is time not MAKING MONEY. I was also forwarded a disparaging e-mail saying that I (the customer) sent them a random photo of the wrong part. WOW - amazing since I was following the labeling that they sent. I also tried to order some missing tubing from Lowe's, which also turned out to be the incorrect size because the sizes listed on SuperCloset's paperwork are completely wrong. They need to get their stuff together, organize themselves, pack and label correctly what they are going to ship, and get the set to the customer. I still cannot use the system because I don't have all of the key parts, so it has been several months of aggravation and lip service from a company with a website that brags about awards, but I can't imagine from whom since the sales person himself told me that so many orders have been cancelled because of shipping issues. All in all I sent them over 56 e-mails and got nothing resolved.

The system is amazing

The only criticism I have is that I was not told of the name of the shipping company that would be delivering. In the modern days of call spoofing, my phone kept saying possible scam when the actual shipping company was calling. If I had known of the procedure and company name, I would have picked up the phone much sooner - other than that I’m completely satisfied with my purchase and will confidently buy more “stuff” from the super closet crew!! thanks again and stay healthy!!

Excellent company and service

This cabinet is amazing. I've put it together in probably 30 minutes. Takes longer to open the boxes that it takes to set it up. Need two sets of hands for installing the filters. Everything is included. Everything seems like really good quality. I can confidently recommend a grow system from super closet.

I wanted to first say that I appreciate the professional courtesy that I’ve received from McMahon. I’ve had quite a few questions and he’s answered them in a timely manner. I would also like to thank the build and shipping department. The equipment I ordered was built with care and the included components were clearly carefully packed using a load plan. That shows initiative from the company. You may be able to DIY and save some money, but why would I take a risk when I can pay a bit extra and get a guarantee, not only a guarantee of product quality and careful QC, but also a guarantee of live future grow support. I also encountered a situation where I needed to cancel an item and it was taken care of quickly. I hope to continue to do business with this company for a long time.

I started my first grow in my Superstar and and I wouldn't be where I'm at without the help I've received from the folks at SuperCloset. The videos they sent me prior to my cabinet's arrival helped me with set-up and prepared me for the seemingly complex task of growing from seed on my first grow ever. Miles, from the support staff, has been available for my questions all along the way. Thanks SuperCloset! 100% Satisfaction!

My closet showed up with the light not working I call and Newton took care of me right away it only took a week to get my new light. He was great my supercloset works great I an extremely happy thank you again Newton Frank