Phillip W.
All of my interactions with Sun Valley…
All of my interactions with Sun Valley were very professional and helpful.
Response from Sun Valley SaunasApr 15, 2026
Thanks Phillip!

Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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388 approved reviews, newest moderated first
Phillip W.
All of my interactions with Sun Valley were very professional and helpful.
Response from Sun Valley SaunasApr 15, 2026
Thanks Phillip!
JP M.
Purchase was seamless and assembly was simple and took ~ 25 minutes to complete.
Response from Sun Valley SaunasApr 15, 2026
Thanks!
Steve D.
Prompt service. Thanks.
Bruce R.
I researched. The sign is for several months and I kept coming back to this one. I truly love the three men LED sauna it is so relaxing. It’s very well built very easy to put together and everything is wonderful about it.
Horizons C.
We were unsure of exactly what we needed and the size. The owner actually came over to inspect and offer solutions. Since this install was for a condo complex there were many factors to consider -- commercial rated, etc. We couldn't be happier with the unit and hopefully it will last as long as the last one--50 years.
Response from Sun Valley SaunasApr 9, 2026
Thanks Kate!
KS
The entire process from ordering to delivery was a quick and smooth process. Wes from Sun Valley Saunas was excellent with customer service. The assembly was also easy, taking my husband about 40 minutes! Highly recommend ordering from Sun Valley Saunas!
Judson R.
Sun Valley Saunas has always provided me with great customer service. When you call you talk to a real person and a real person responds to email. The saunas are great but what is really important is the people behind them!
Response from Sun Valley SaunasApr 7, 2026
Thank you so much Judson!!
C K.
The unit did not go together upon the first three assemblies. Not happy the statement that it was assembled before shipment. I find that hard to believe. So had to contact company after my evaluation and conferred with person on phone. They did send a solution which was exact as my deduction. Have not tried to assemble again. Wore out. I would not ever buy from company again. Miserable experience. FYI instructions are horrible not enough detail or even the possible solution for the issues with my sauna. Best of luck. If the solution does not work not sure what I will do.
Response from Sun Valley SaunasApr 3, 2026
Hi there - I don't totally understand the issues you're describing, but I gave you a call and left a voicemail to get a better understanding as to why the sauna wasn't going together correctly. You are more than welcome to return your sauna and receive a 110% return on your money. The last thing I want is for someone to be stuck with a sauna they aren't happy with. Please give me a call back and we can figure out a solution one way or another. FYI - We don't have any phone calls, emails or chats from the phone number you used for this order thus far. Who did you call for help with this?