Sun Valley SaunasReviews of sunvalleysaunas.com

My purchase was hassle-free and I was able to use my FSA funds effortlessly. My stones arrived very quickly, too!

Smooth experience, they managed the time expectation of receiving the unit. They were very informed on applying HSA funds and the TrueMed process was easy. They were very helpful in completing the purchase and reassuring the quality of the unit. Thank you!

I purchased the Harvia Vega Compact 1.9 KW stove from Sun Valley Saunas. I thought Harvia was a good brand and known to be dependable. But this stove would not heat the sauna above 130F. The sensors needed to be adjusted to get this stove to work properly. While I believe this stove has some design flaws, Wes did his best to ensure I got it up and running and followed up to make sure I was happy with the stove.

Very happy with the Sauna but customer service needed some help. Poor communication on shipping thru the SHOP App. UPDATE: After visiting with Wes from the company who reached out to me after my initial review I changed my 3 stars to 5 because it happened to be over the holidays and shipping had a slight delay. I would suggest when purchasing a SAUNA from them reach out and speak with him or a customer service agent that can verbally tell you when you should expect it to show up. Do not use the SHOP App to track. My problem was with the APP and not the actual store. After a short holiday delay in shipping, i did receive the Sauna and after a few weeks of using it every night I am extremely happy.

I really appreciated customer service’s quick response and action. The sauna is amazing. I use it everyday. I sleep great and I feel incredible.

Great company, good communication and got us our stove quickly and then stones a week or two later within a couple of days. Thank you!

initial sales call was great but had some follow up issues that were not answered nor did they ever call back to discuss after they said they would.

I don't often leave reviews, but I feel compelled to do so for Sun Valley Saunas. Their shipping was fast, product availability was excellent, but it was the customer service that really took the cake. I couldn't be happier! Thank you.