Heather
Easy purchase
Easy purchase, fast delivery, quality product. Very happy with my purchase.
Response from Sun Valley SaunasDec 7, 2024
Thanks so much Heather!

Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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388 approved reviews, newest moderated first
Heather
Easy purchase, fast delivery, quality product. Very happy with my purchase.
Response from Sun Valley SaunasDec 7, 2024
Thanks so much Heather!
Jerald N.
The ordering process went very quick and the product being in stock put it on the road quickly. The only downside was. The shipping can take quite some time. Also, if you remember, I ordered one in Portland as well and because of the rain there the roof is already leaking. Water is coming through the corners because of the driving range so I would not recommend these as an outdoor sauna. I am adding an extra roof over it in Spokane so that I don’t have that issue.
Ryan T.
My sauna was supposed to arrive today. I specifically took off work to be here to sign and wait for the delivery. The last couple of days I have been reaching out to the company I bought the sauna through and the company the sauna is being delivered with. All stated the delivery is supposed to be here today. I’m supposed to be waiting on a call from the delivery company and still No call. I finally got through to the info line with the delivery company and the guy is telling me that it’s not going to be arriving today and that he’s not sure when it’s supposed to be arriving. I recommend you do not order a sauna through this company. You’ll have no idea when your sauna will arrive or if it will arrive. I wish I hadn’t, and wish I ordered it through a different company. My sauna would already be up and running.
Response from Sun Valley SaunasNov 21, 2024
Ryan - our saunas ship through all of the large national freight carriers. Your sauna was shipped out on Tuesday, November 19th through Daylight Transporters out of Southern California. Daylight will call you to schedule delivery - I do not know who you spoke to, but I don't see on their tracking page that it was scheduled for delivery today and we don't have any phone calls from you since it shipped out. I'm sorry and please let me know if there's anything I can do to make this a better experience. - Wes
Jesse M.
I have purchased 2 saunas with Sun Valley, overall timeliness has been excellent, delivery as well. The second sauna I just purchased had the power connections labeled backwards and I had to figure it out on my own. I called and emailed their customer support but did not find it exceedingly helpful.
Response from Sun Valley SaunasNov 13, 2024
Hey Jesse - thanks for ordering from us. We just checked and it looks like two emails were sent to you - one from Aryanna on October 21 and one from Steve on October 23 - to help you out, but we never received a reply from you on either of them. If you still need help with the power connection on your sauna please let us know. We're here to help!
Carrie
Great product and very fast shipping!
Response from Sun Valley SaunasNov 13, 2024
thanks Carrie!
Chris H.
Everything was received fast and secure!
Response from Sun Valley SaunasNov 7, 2024
Thanks so much Chris!
Southern CA Brown F.
We bought a sauna from Sun Valley and they were stellar to work with across the board. We couldn’t recommend them any higher but if we could we would give them a 10 out of 10! Aryanna is an absolute rock star and helps with everything any time needed and is absolutely professional and friendly. FANTASTIC!!
Response from Sun Valley SaunasOct 17, 2024
Thanks so much for the kind review, Steve!
Bitterrooter
The sauna stove was delivered as promised. it was a good price, and arrived in perfect shape. I'm very happy. A bit more communication on the timing of the delivery and wait times would improve the process.
Response from Sun Valley SaunasOct 4, 2024
Thanks for the review and sorry for the delay on your heater! We're continuously working on getting shipping streamlined better and I really appreciate the feedback! - Wes