Terry S.
Very satisfied great service for…
Very satisfied great service for replacing broken glass on door
Response from Sun Valley SaunasSep 10, 2025
Thank you so much Terry!

Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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388 approved reviews, newest moderated first
Terry S.
Very satisfied great service for replacing broken glass on door
Response from Sun Valley SaunasSep 10, 2025
Thank you so much Terry!
Ferdinando S.
Every as promised!
Response from Sun Valley SaunasSep 5, 2025
Thanks Ferdinando!
robert B.
Delivered as promised. I would definately recommend this company. Knowledgable and professional.
Response from Sun Valley SaunasSep 5, 2025
Thank you Robert!
Maurizio V.
I have tried to communicate with you multiple times. The order was delayed by more than a month and no information provided. The order came without assembly instructions and any other reference in terms of maintenance of the product. Very bad. Will write a google review
Response from Sun Valley SaunasAug 14, 2025
Maurizio - I just went through our emails and see that we replied to you within a couple hours when you emailed us on July 11. I don't see any phone calls from you. According to the carrier your sauna was delivered almost a month ago after you placed your order on June 30. Happy to provide details I have from the carrier. I just called you and left a voicemail to discuss. Please call me back ASAP so we can make this right. - Wes
James K.
Delivered on time, no damage. Fits great in the space. Can add stack out the top or side. Have not used yet but think it is perfect.
customer
I like the heater but the mounting brackets were bent. I called and they just told me to bend them back. I told they were bent and not just that simple to bend the back. Still don't have replacement brackets as promised. I got an email said to just bend them. The are collapsed and need to be hammered into shape and I don't have the tools to do it. It's a $1000 heater and I don't think I should have to fix the brackets so I can mount it. Been 3 weeks now without able to finish the sanau.
Response from Sun Valley SaunasAug 12, 2025
Hi Scott - sorry to hear about the mounting brackets and the delay with getting new ones - thank you for bringing this to my attention. I will make sure a new set gets sent out to you ASAP! - Wes
stacey M.
Easy to assemble. Delivery was seamless. Wonderful product.
Response from Sun Valley SaunasJul 15, 2025
Thanks Stacey!
Jennifer M.
They were on sale. Ordering was easy. I received item a day sooner than expected. The rocks were perfect for my sauna tent. They were mostly mid to larger size of sizing with some smaller ones. Take awhile to heat up and retain heat over at least 20 minutes or longer when done. I have extras for a change out in the future.
Response from Sun Valley SaunasJul 14, 2025
Thanks so much Jennifer!