Scott S.
I enjoy sitting in the sauna
I enjoy sitting in the sauna, but I can’t get it passed 128°
Response from Sun Valley SaunasJun 13, 2025
Hey Scott - we will give you a call to troubleshoot the sauna and get it working properly!

Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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388 approved reviews, newest moderated first
Scott S.
I enjoy sitting in the sauna, but I can’t get it passed 128°
Response from Sun Valley SaunasJun 13, 2025
Hey Scott - we will give you a call to troubleshoot the sauna and get it working properly!
Allison D.
If I could give Sun Valley Sauna 10 stars I would. They have the best customer service that I have ever experienced. Everyone there is so helpful and they respond to any questions I had quickly. I would highly recommend Sun Valley Sauna to anyone thinking about buying a sauna !
Response from Sun Valley SaunasJun 12, 2025
Thank you so much Allison! It's greatly appreciated! It was wonderful working with you as well!
Michael W.
The sauna is of very good quality especially the wood, smooth with no knots. Warms up and we get a good sweat going, combining that with a cool off either outside or in a cool pool. Notice I feel better after that routine! Bluetooth is a nice feature too
Response from Sun Valley SaunasJun 11, 2025
Thanks so much Michael!
Peter P.
Strongly recommend Sun Valley Saunas. Cheaper than others. Great communication. Received a latest model.
Response from Sun Valley SaunasJun 6, 2025
Thanks so much Peter!
Lucas J.
The sauna (Dynamic Saunas Bilboa 3 Person) did function well for a few months. Then the PCU failed, they are refusing to honor the warranty. It's to bad they do not stand behind their cheaply made sauna. -Lucas
Response from Sun Valley SaunasMay 28, 2025
Lucas - we don’t have any communication from you regarding a warranty request. We will absolutely, 100%, honor our warranty. We will give you a call today to discuss.
Talya M.
Took my hubby and I less than 30 min to assemble! I’ve used it several times a week and it takes about 20 minutes to get above 120°. It’s absolutely wonderful! I’ve gotten it as hot as 140° and just sat there and roasted lol. The wood smells amazing. The glass door is beautiful. The Bluetooth sync works smoothly. I love the chromotherapy (colored lights at the top). I would definitely recommend this to my friends and purchase this again if I ever needed to! Customer service was very helpful when I had a few questions about how the lights worked. Shipping was pretty fast and a semi truck delivered it to my driveway and unloaded it into my garage. I took it from there. If you’re on the fence, you won’t regret buying this sauna!
Response from Sun Valley SaunasMay 28, 2025
Thank you Talya!!
Chris L.
Quick shipping and a great price.
Response from Sun Valley SaunasMay 22, 2025
Thanks Chris!
Andy W.
I got an fd-1. I’ve been using it a bit over a month now and no issues thus far. It was fairly easy to assemble. I did one evening of just ‘unboxing’, then one evening of assembly. I did this solo, so it took about 2 hours overall. I called the sun valley folks ahead of my order and they were super helpful. I will say the fd-1 is a true 1 person. Not getting 2 people in that thing. I’d order the same thing again…mainly because I wanted to use a standard outlet, and it has a faster ‘heat up’ time. Works great.
Response from Sun Valley SaunasMay 22, 2025
Thanks Andy! Glad you're enjoying the sauna.