SunstatehempReviews of sunstatehemp.com

Response from SunstatehempMay 23, 2024

Hi Bret, Thank you for your review. We're sorry to hear about the delay you experienced with your order. Upon reviewing the order number you provided, we can confirm that your order was placed on May 7, 2024, and it was shipped out on May 8, 2024. Once the package leaves our warehouse, we rely on the efficiency of the mail carrier to ensure timely delivery. We share your frustration and sincerely apologize for any inconvenience caused. We understand the importance of receiving orders promptly and will continue to work with our shipping partners to improve service reliability. If you have any further questions or concerns, please don't hesitate to reach out to us. 954-533-3313. We appreciate your understanding. Best regards, Customer Support

Response from SunstatehempMay 23, 2024

Hi Jon, Thank you for your review. We're truly sorry to hear about the delay you experienced with your order. We apologize for any inconvenience caused. Rest assured, we processed and shipped your item within 24-48 hours of receiving your order. However, since your order was placed over the weekend, it was processed on Monday and shipped out on the same day. Once your order leaves our warehouse and is in the hands of the postal mail service, we rely on their delivery timelines. Unfortunately, unforeseen circumstances during transit can lead to delays beyond our control. We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your understanding. Best regards, Customer Support