Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

It’s been absurd that my project has been delayed many times, and nobody is even on top of my project. My project started in October 2023, and yet today is March 26th, I’ve been waiting for more than half a year, it still hasn’t been accomplished yet. What’s worst, we failed the building department Inspection. The Sunpower guy didn’t even try to fix it and left in the middle of the process, and it’s been seven days I’ve never heard back from them again . It’s been a very stressful process. I have to try to contact them a few times a week just so I can get a hold of someone on top of my project, otherwise it’s being ignored. I’m investing $50,000 cash in the solar panel project, expecting it to be reliable and giving me a long-term benefit. Now I’m not sure with this type of irresponsible service, how much I can expect in the future. I suggest people to look elsewhere, I do not recommend Sunpower. Received a response from Sunpower today on 3/27/2024 the review. Looking forward to their action on fixing the problem and when they will complete the project. I won't delete the review until things are done correctlly.

RUN... customer service will never allow you to speak with a manager or a supervisor. Have been having issues with our solar panels generating power since 2/24/23. Finally fixed 1/2024 but not before having to pay Edison $2,537 right before Christmas 2023. Once it was fixed, they ran a performance guarantee test and they only refunded us $432, really! Now 3/21/2024 as of 2/3/2024 again we are not generating power... really again! Currently fighting the refund and now have a new open case for not generating since last month. In contact with Nilasco Caguimbal | Escalation Specialist but he usually only response once a month if I'm lucky. DON'T RECOMMEND THIS COMPANY AT ALLLLLLLLLLLL!!!

This company is a FRAUD! I purchased this system in March 2022 and since before install IT has been a nightmare! The system never worked for about a year now. I contact Customer service 3 times a day and everyone says something different. Technician came twice, they seat in the backyard for half a day, the leave the system working and the following day it does not work. same nightmare ... They are stealing my money. Now I am paying more to electricity provider and I have a monthly payment for 25 years with the bank. They are doing fraudulent practices I am very tired of them.

I have been a Sunpower lease customer since 2015. In Jan 2023, my inverter went bad. I have had multiple visits from their contractors. The inverter is bad and Sunpower has been stalling for over a year in replacing it. They have required me to continue paying my lease and paying a full electric bill the entire time. I have spoken with them numerous times, sent emails and nothing. I still have solar that does not work due to a broken inverter. Sunpower claims that my inverter is on back order, but that seems to be the case since September 2023. Six months later still no inverter. I have spoken to representatives overseas, in the US, the escalations team. I have also emailed the executives team, and still no response from them. This has caused extreme financial and emotional damage to me for the last 14 months. I am asking Sunpower for the following: 1 – Release me from my lease without penalty and remove your equipment from my property 2 – Install a new system since you are unable to replace my inverter. With this, I do not want to sign a new 20 year lease with your company. I want to continue with my current payments and term.

way over priced, their charges were over 40k for 7 kwh system, compared to others like tesla <19k, its like they are selling $10k equipment for $40k. beware guys

We have a system we leased from SunPower in 2012. We've never missed a payment and it has worked well. In Jan. 2024, our roof was damaged by a severe windstorm. SunPower is responsible for temporarily removing the system (at our cost) so that the roof can be replaced. I contacted them 7 weeks ago and they have not made any progress in locating an authorized dealer to do the work. I located a local solar company who would do it with permission from SunPower but they weren't interested. I offered to buy out the lease and they haven't responded. I am at risk of water damage to my house because SunPower support is non-existent. They'll respond promptly to emails but make no progress in resolving issues. In addition, they defaulted on a $300M loan last year and may have to declare bankruptcy or reorganize. DO NOT DO BUSINESS WITH SUNPOWER, YOU WILL REGRET IT!!

Warren is so professional, made sure everything is working perfectly, connected all the wiring and took his time to make sure all is working well. 💪

Updated review - Sunpower responded thanks to the influence and reach of TrustPilot. Sadly, they have not sent the promised incentive, nor responded to my request for updated information. I am using their provided link. Synopsis - their panels work well - they do not honor their incentive promises. Original Review of Sunpower incentive - I am hoping SunPower will reach out to rectify the incentive program offer I was given....I am hoping SunPower will reach out to me directly as they have my contact information. Waiting and hoping to update if/when this gets resolved. Like anything - you have to pay attention to the work - Pros: The panels appear to be working well The app is wonderful, easy to understand If you get a good installer you will feel very confident that aesthetics as well as optimal panel and conduit placement. Cons: SunPower did not honor my incentive offer despite many contacts with customer service. SunPower sent the wrong paperwork so my system took an extra month before I could use solar energy I had to make several calls to SunPower to remind them to schedule the City Inspector. SunPower panel installers were thoughtful and cleaned up after themselves BUT they drilled holes through my shingles [on my 50 year roof] and they made no effort to match the patch material to my roof. [Their other installer who looked after the conduits was particularly careful to match the conduit paint with my roof color and explained the rationale for everything he was doing. Details re: above I contracted with SunPower because they offered a $750 incentive. I was sent back and forth between the authorized dealer who signed me up [he was knowledgeable and answered my technical questions promptly] and SunPower. The Company follow up never materialized though i invested a lot of time trying to 1]understand if i missed a step in applying for the incentive 2] waiting for a response. I was unhappy to learn customer service had no records of my calls and despite being promised answers, none have come. So, if the incentive program is important, you should know that they do not honor it. Their customer service people do not have the authority to act nor elevate your complaint to someone who will fix it. Very disappointing. That said, I have no complaints about the product. Some of their installers are top notch which was very impressive. Mine, was very professional and attentive to aesthetics and explained why he was placing panels and connections in particular places. He was careful to match the paint to my roof shingles. Unfortunately, SunPower sent the wrong paperwork so the City could not sign off on the work. It took about another month before my system could be activated. And there were extra holes drilled in the wrong places. They claim these holes will not leak. On the plus side, the app is terrific and informative. The panels seems to be working well.