SunPassReviews of sunpass.com

Horrible customer service. Do not explain the issue clearly; can’t hold more then 2 min online even when explained that I need some min to find information they requested. Seriously? This is a joke. Very rude and unprofessional.

This is such a scam! They don't inform you when you purchase and activate pass that if you travel through another providers toll it will not work until the next day.

Government-owned electronic toll collection that is why they can do what ever they please. If this was a company they would be sued and bankrupt. You cant even pay your toll the system auto rejects the payment.

It’s time SunPass gets sued. How do you have the audacity to kick off vehicles because you owe on vehicle already registered with a mini pass. I paid up all my fees and even bought new mini pass and my account was no longer in the negative. I was driving my new car that I just bought mini pass for thinking it was registered cause I put a large amount to cover all three of my vehicles. No email nor text messages were sent to say that the newly registered vehicles were kicked off because of past due fees. I’m tired of this bullying and unexplained fees accumulated for months. I travel for work and I have to use SunPass areas but I do not think that I owe $500 worth of fees. I am going to start a petition and new laws need to be passed for SunPass use.

This company is simply horrible. They’ve been charging me for their tools for months even though I canceled my account with them a long time ago and switched to another company. Every time I try to call to understand what’s going on, they NEVER ANSWER THE PHONE!!! I have never been able to speak to anyone there.

I am being scammed by Sunpass. They sent an invoice to me for unpaid tolls and showed a pickup truck on the invoice. My license plate is for my 2014 black Honda Accord. Clearly a mistake and even though I sent photographic evidence of this fact they simply said they don't make mistakes and won't investigate or help. Obviously, I want to get this resolved so that they don't keep charging me for some other person's tolls and hit me with huge late fees. Seems like massive mistakes from their AI computer vision system with no validation and no accountability. Huge wait times on their 800 customer service number make impossible to make progress. So terrible.

"I am writing this review to document a recurring billing discrepancy issue I experienced with SunPass customer service. My primary issue is with the resolution process via phone support, not the minor amount of the fee itself. On 10/23/25, I contacted customer support regarding a violation notice where the amount charged appeared incorrect. The representative agreed to a specific payment of $6.96 to settle the outstanding balance in full, which I paid immediately during the call. Subsequently, SunPass issued another invoice for $1.16 plus a $2.50 administrative fee for the same incident. When contacted again, representatives stated they could not waive this new administrative fee despite my previous agreement with their agent. This demonstrates a lack of continuity and system functionality within their customer resolution process. While the monetary amount is small, this process failure likely affects many users. I recommend other users keep detailed records of every interaction, including the names of representatives and call dates, when disputing charges."

can't reset password. makes you remember zip codes you lived in decades ago. can't reset password without it. total cluster. website slow and doesn't work properly. what a mess!