SunPassReviews of sunpass.com

For the past year and a half I was paying fast lane tolls and they previously stated to me that I was exempt because of the EV benefit. The senate passed a bill 1662 on July 1, 2025 to cut those benefits but I was auto paying way before that. Sunpass stated they had no knowledge of this benefit and that was with the DMV. These people sound like straight scammers as I requested credit for those months and they stated we don’t do that. When I requested to speak to a supervisor they stated they were not available to speak pertaining to this conversation. (Sounds like a scammer/mafia to me.)

Absolute Frechheit! Also so etwas wie bei einem Sunpass habe ich mein leben noch nie erlebt. Einen ganzen Vormittag verschwendet nur um einen Sunpass zu aktivieren. Mit einem Handy was nicht in den USA registriert ist , ist es nicht möglich sich anzumelden! Website funktioniert nicht und App kann man nicht downloaden. Registrierung nur vor Ort im Kundencenter möglich, Sucht man dieses Center ist es an einem alten Standort und der neue wurde nicht aktualisiert. Somit 2 Stunden in da Orlando im Kreis gefahren. Vor Ort das selbe spiel, ca. 35min bis man die Anmeldung durch hat. Also falls sich wer für Sunpass entscheidet (was nicht anders möglich ist) nehmt euch einen Vormittag Zeit. Traurig so etwas für eine Mautgebühren auf sich nehmen zu müssen. Wenn es möglich wäre dann 0 Sterne. Und wir waren nicht die einzigen die dieses Spektakel auf sich nehmen mussten. Im Kundencenter waren ca.12 weitere Personen denen es so ergangen ist.

have never been more disappointed in a company than I am with SunPass. While this is not directed at the individual representatives I’ve spoken with, it is directed at the way this company operates. My license plate was stolen, and I immediately filed and submitted a police report. Despite doing everything required of me, I continue to receive bills for a vehicle that does not belong to me, connected to a temporary tag I only had for less than a week. Over the course of this situation, I have spoken to multiple people and spent countless hours trying to get this resolved. Not once has SunPass provided me with clear communication, accountability, or a resolution. Instead, I was blindsided with an email informing me that the matter was simply “sent to collections” — a move that shows zero compassion, zero understanding, and zero willingness to actually investigate or assist. This is completely unacceptable. Customers should never be punished for theft, especially when they have followed proper legal procedures and provided documentation. SunPass’s handling of this situation has been unprofessional and careless, and it reflects a larger problem in how the company treats the very people who keep it in business. Here’s what needs to change: • Accountability: Issues involving fraud or theft must be thoroughly investigated before sending accounts to collections. • Communication: Customers deserve updates and explanations, not silence followed by debt collection notices. • Compassion & Fairness: Policies must be put in place to protect innocent customers from being held responsible for charges they clearly did not incur.

This afternoon I called customer service and I spoke with 2 people and they provided awful customer service and manners. The name of one of this person is Ana. I even told her that I was going to call again and report her with a manager and she said that she doesn't care. We spent a lot of money in this company daily and they don't even show good manners. I wonder if they don't need customers?

1 star is already too much for a service that is a shame! their pass do not work, registration blocked but they took the money from the credit card. Writing to customer service is just useless, they simply ignore any email. Stay away

I am extremely disappointed with SunPass and their handling of my toll account. For months, SunPass has been withdrawing money daily from my account, supposedly to cover tolls. I trusted that they were doing their job and paying the correct toll agencies. Unfortunately, that was not the case. Despite consistent withdrawals from my SunPass account, my E-Pass tolls were never paid. As a result, E-Pass began sending invoices to my home for tolls I had already funded through SunPass. The situation worsened when those unpaid invoices eventually led to a court case, and I was forced to pay out of pocket, money I didn’t have for tolls that should have already been covered. When I contacted SunPass about the issue, they refused to refund the money they had taken from my account, even though they clearly failed to transfer it to E-Pass. I provided all the documentation showing the daily deductions and the E-Pass invoices, and still, they did nothing. This isn’t just bad service, this is negligence, and it feels like outright theft. They took my money and failed to do what they were supposed to do with it, and now I’m left dealing with court fees and a major financial loss. I would strongly warn others to think twice before relying on SunPass. If you’re using them to manage tolls across agencies, be very careful. Check your statements constantly and confirm that payments are actually being made. I trusted SunPass and got burned.

Absolute garbage company and app. Wasted 2hrs trying to get this to work and still haven't managed it. Only works if you have USA phone number (shit for tourists). Even if you mess around getting a US phone number it still doesn't accept payment. Just constant error messages on app and website. Tried calling customer service but over 30min wait to speak to someone (can't afford that calling from the hotel room). This SunPass crap is such a let down and an embarrassment for Florida. Completely detrimental to tourists from other countries. It's really put us off coming back. Something that should be so easy is just a complete time wasting joke. Messing up our whole trip because we can't use the damn roads. I'd just pay $100 up front as soon as I arrived to avoid this level of hectic frustrating bullshit. Just wasting my time sat in a hotel room trying to get this crap to work when I want to be out enjoying the limited time we have here. Wish I had just paid Hertz for the toll card now instead. That's my advice for foreigners visiting. Just suck it up and pay the rental car companies if you value your time because this SunPass shit will just drain your time, energy, and mood.

Some of their transponders have been discontinued. I currently own 4 transponders for my car yet none of them apparently work. I keep getting billed by plate. They do not show which transponders are valid and which are not. My only option is to buy a new transponder which never seems to reach me. Typical government programming - it just doesn't work.