SunPassReviews of sunpass.com

If possible to give a negative ⭐️ I would. Sunpass needs new cameras, use more dependable methods of collecting tolls, better technology to determine those who disregard tolls, better search engines to use DMV to show who they accuse, and more & better Customer Service agents. We should not have to spend time to rectify disputes, especially for those who do not have a Sunpass at all. This year already I have been sent 3 notices of not paying tolls in South Florida and have not traveled there in years. If they could see that I do not have the vehicles I am charged for are not even registered in my name. Yesterday I literally spent more than 2 hours trying to set the record straight to save my license from being suspended. Sunpass is a joke and needs to be paying us to work for them.

Used to be able to call them up and talk to a human. Many times they would walk me through issues and we'd resolve. Now, I'm on hold over 30 mins, sometimes being disconnected once I'm thru. Nobody to talk to, scammers seem to have got hold of our account number and are sending me Collection invoices. Why do I even have a balance if I'm on auto top up with my card? There seems to be an never ending balance on my account. Customer service is non-existent. Did they get a new boss who doesn't know what they're doing? This Florida dept needs to look at all these one star reviews and sort out this dept ASAP. I'm about to cancel the account and just pay invoices I can keep track on since I hardly ever use these toll roads anyway.

Absolutely ZERO customer support. No answers to calls, emails, or support tickets generated. Formal disputes also ignored.

I purchased a sunpass mini from publix, the next stage is to create an account. Simple, click on create an account. Question, how do I wish to purchase a sunpass, in person or online? Erm, I have it in my hand. That's as far as the registration process allows me to go. Half a day wasted going round in circles thinking the system must be workable, it isn't. So I have the SPmini, just can't get an account to use it.

worst customer service experience ever she was the rudest person I have dealt with in a long time I was so upset I was shaking

I love how they cut the ability to pay new tolls on surpass sight, so you're perpetually late. Instead of just letting us pay the dagum bill. Do better Sunpass.

The customer service reps have always been helpful and friendly when I call. However, dealing with SunPass technologies should be an embarrassment to the state of Florida. Unlike many businesses, there is no call back feature, one has to hold online for assistance rather than receiving a call back when it is one's turn . It is not new technology, myriad businesses have the feature. Today I was on hold 20 minutes the first time I called. When I finally reached an agent we were disconnected . According to the next agent I spoke with, after holding for an additional 25 minutes on my 2nd call, there is no way for an agent to call the customer back. Hence, I spent almost an hour holding waiting to have my account updated. I would have handled the matter online, but the website did not work. Also my vehicle assignments changed on my account when I purchased a responder for a new vehicle. I didn't make the changes. Additionally, after multiple requests I continue to receive correspondence from SunPass with my name misspelled. Florida, you can do better. What a shame Florida has such an antiquated system and insultingly cannot manage to properly spell my name. At a minimum, irie raising.

Impossible to activate. Unable to identify transponder or account number. No reply to email and unable to reach customer service.